EatNow – Taking Over Online Ordering

Eatnow-Logo-Stacked

Eatnow Logo - Octo
 2. EatNow Search Results
1. Once you select your suburb a list of restaurants in your area will appear for you to browse and choose from

3. EatNow Restaurant Menu
2. You then select a restaurant which shows you the Restaurant address, Customer Reviews, and any deals the restaurant offers

4. EatNow Menu of Restaurant
2a. If you select the “Skip To..” located on the top right corner – you can jump to particular sections on the Menu

5. Picking a Dish
3. When you select the dishes you wanted – a popup shows the options you can choose for the dish

6. Viewing Shopping Cart
4. Once yo have selected all your dishes – you select the Shopping Cart to view your order to proceed

7. Registering as New User
5. If you are a new customer to the App or Site – you will be asked to Register

8. Choosing the Deal
6. Once you have registered you will be taken back to the Shopping Cart page and the opportunity to select a deal (if the restaurant you select has offers available)

9. Completing the Order
7. At this stage you can still modify your order should you need to. If there are no changes – select Continue.

10. Paying for the Order
8. Next you will be prompted for a payment option – Credit Card, Paypal or Cash (either on delivery or if you go in-store to pick-up

11. Order Completion
9. Once you have made your payment – you will receive a pop-up message telling you the next steps
12. Email Confirmation
10. An email confirmation is sent to you with the details of the order, as well as giving you a tax invoice

12a SMS Confirmation
11. An SMS is sent as well stating the order number and the time of delivery, as well as contact details of the restaurant should you need to get in contact with them

1. EatNow App  13. Can view your order from home screen
12. When you return to the App – you can review your order and if you enjoyed this particular order you can re-order the exact same order

14. Can also write a review 14a. Email review
13. You can also leave a review for the restaurant

  Closeup of EatNow Order from Swan Thai EatNow Order from Swan Thai EatNow Order from SwanThai
The delicious food from Swan Thai Restaurant

I was invited by EatNow to try their online takeaway feature in order to show the ease and convenience of using this service. For those of you who haven’t heard of EatNow they are an Australian owned and operated business that was founded in 2010 by a few hungry Australians, that aims to provide excellent coverage for takeway food and home delivery Australia Wide. EatNow belong to Australia’s Number 1 Online Takeaway Group – Catch Group and have 4400+ restaurants listed and are continuously looking for new restaurants to add to their list – in fact if you can’t find your favourite restaurant you can suggest it via their website to let them know.

There are also special offers and discounts that are offered to you when you make an order – for example the restaurant that you are ordering from could have a special deal. There is no sign up fee at all and the site is free to use – and you receive an instant SMS confirmation once your order has been placed.

I decided to test out the app version of EatNow as these days almost everyone is constantly on their phone and use apps regularly to get things done. I downloaded the EatNow app from the Google Play Store and proceeded to start the app up. If you have your location services on your phone – the suburb of the area you are located in will come up, if not you simply enter either your suburb name or the postcode – then select your suburb.

Next a list of restaurants will come up relating to your suburb. There are also two tabs that you can choose from – PICK UP or DELIVERY. I wanted to see the list of restaurants under DELIVERY. You can view at a high level the rating that fellow EatNowers have given the restaurants, as well as the cuisine (e.g. Italian, Pizza, BBQ & Grill, Dessert etc.) and dietary requirements – such as Gluten Free, Halal etc. Here you can also see which restaurants you can PRE-ORDER (this means that you can place an order with them before the actual restaurant is open or even for the next day) at as well as restaurants that have special DEALS associated with them.

We felt like Thai food for dinner on Sunday night so we picked Swan Thai. Once you click into the restaurant you can browse their menu. If you are a regular and know what you want already there is a button located at the top right hand corner which says “Skip To..” – this allows you to go straight to the menu section you are after to choose your dish. From this page you can also view Customer Reviews and see any deals (if any) the restaurant has.
I am not a regular so therefore I decide to scroll thru the menu. I see a dish that sounds delicious – Fresh Thai Basil Stir Fried – there is a description of the dish as well. I click on this and a pop up appears allowing me to choose if I want Prawns, Beef, Vegetable or Chicken. One modification that I would suggest here would be a comments section if you wanted to make any modifications to the dish such as making the dish less spicy or spicier, or if you wanted to have both chicken and prawns in your dish. I did have a look at other restaurants and you get the option to modify dishes – such as with pizza’s – you can select which toppings you want to add and at an Indian restaurant it allows you at this stage to choose the spiciness.
I pick Vegetable and then click the Add to Cart button. You can view your cart at any time by clicking the icon located in the top right hand corner. Once inside your cart you can easily use the + and – buttons to add extra quantity. The Cart also gives you a sub total.

Once you have finished picking out what you want to order you click on the Shopping Cart Icon and scroll down to select which Deal (if the restaurant you have selected offers one) you want, followed by the delivery time. Something cool to note is that if the restaurant is already open – there is a delivery time set as default to “ASAP.”
For first time users you will be required to click “Continue” – once you do this you will be taken to “Sign In” page – where you can register as a New User or login with your Facebook Account. I register myself as a new user. You receive an email confirmation about signing up to EatNow.

You then are taken back to the Shopping Cart page and this is where you fill in your Delivery Address, Mobile Number and enter your payment details. At this stage there is a Comments section where you can add any comments you want to make for your order. As I mentioned earlier I think it would be handy to do it at the dish level. Once you have entered all these details in and press Place Order you will receive a pop up that tells you that once the order has been accepted by the restaurant you will receive an SMS and an email will follow.

About 1 minute later I receive an SMS telling me my order number as well as a delivery time (in my case it was 45 minutes). It also has the phone number of the restaurant in case we need to make any changes. I check my email and there is an email confirmation with the same details as well as giving you a tax invoice.

The home page of the app has the list of orders that you have put in so that you can view what you have ordered. There is also an option to re-order the same order that you have placed another time, as well as to leave a review for the restaurant. There is also a list that starts to populate with “My Recent Restaurants” which I think is handy to have if you generally are ordering from home and want to have it as your regular.

The order arrives 15 minutes before its mentioned arrival time – so the order gets to me in 30 minutes. The food comes packaged well and was still very warm. The fried rice and curries came in a plastic container with the roti in a brown paper bag.

The Fresh Thai Basil Stir Fried Vegetable was delicious and spicy – just how we like it! The vegetables were fresh and crunchy. The Thai Style Fried Rice Vegetable and Black Pepper and Garlic Stir Fried Chicken were just as delicious – fresh, wholesome and all round tastiness. The Roti Bread was crunchy, crispy and came served with a satay sauce – perfect!

The experience with the EatNow app was brilliant – simple, intuitive and easy to use. I would definitely be using the app again to order in and would recommend it to everyone to try it out – especially for those lazy nights when you don’t feel like cooking or just want a late night snack.
You can also subscribe with EatNow to save your details which greatly increases the speed and ease of ordering your takeaway next time and important updates – or follow them on Facebook and Twitter. Definitely 5 Pandas for service!

So just to recap, the general order process is simple:

– Search for restaurants in your suburb
– Browse by restaurants or cuisine
– Filter results by user reviews, distance, latest deals/offers, minimum delivery
– Order using the interactive menus – want extra spicy or hate mushrooms? No problem with our customisable options
– Get real-time notifications and a confirmation of your order, letting you know how long your order will be
– Secure and safe payment options, PayPal, Visa, Cash
– With EatNow you can order food from your mobile, tablet or PC
– Download the award winning EatNow App – 2013 Winner of the Oria Best App, Online Retail Industry Awards

Check out EatNow

Twitter: www.twitter.com/EatNowAu
@EatNowAu

Instagram: www.instagram.com/eatnowau
eatnowau

Facebook: https://www.facebook.com/eatnow.com.au/timeline?ref=page_internal

Swan Thai
25-27 Lake Street, Caroline Springs
Tel No: 8358 5555

Opening Hours
Lunch:
Wednesday to Sunday: 12:00pm – 3:00pm
Dinner:
Monday to Sunday: 5:30pm – Late

Click to add a blog post for Swan Thai Restaurant on Zomato

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Burma Lane – Burmese Wonder

panda 4.5 rating

Burma Lane has newly opened in the venue that once used to be Mahjong Black – on Little Collins street – and serving up traditional Southeast Asian flavours from Burma. This new venue comes from the people who brought us Red Spice Road – Adam Trengove and Shaun Moorhouse.

The interior hasn’t changed too much from when it used to be Mahjong Black but there are accents of Burma all around the venue. The signature style of Red Spice Road with large paintings of women continues upstairs here at Burma Lane with four colourful portraits of women on the back wall. There are birdcage light fittings as well but the centrepiece is the iconic “Freedom to Lead” image of  Burmese opposition leader Aung San Suu Kyi by Sherpard Fairey– which is  on the right hand side wall as you walk into the venue and go up the stairs. There is seating downstairs as well upstairs in this split level venue which consists of wooden table and chairs, finished with terracotta coloured plates that sit on top of the menu. There are also tea-stained posters which have been pasted onto one of the columns where the stairs are, and there is also a wall of holiday pictures from Burma.

The menu consists of several small bites, noodle dishes (there are four to choose from), salad dishes (five to select from), and then has bigger bites and finishes with desserts. The bigger bites consist of mostly curry dishes, and come with a bowl of rice and cover most meats – fish, goat, beef, egg, prawns and pork – take your pick. The drinks list is impressive and there is even a section for mocktails which I thought was great. There are drinks like Land of Milk & honey, Swami Delight and Thai Dai. I ordered the Thai Dai which had Lychee Juice, Pomegranate Juice, Kaffir Syrup. This drink is quite refreshing and came topped with a passionfruit piece which a nice way to finish the drink off. I also got to sample the Swami Delight – Apple, Indian Yoghurt Cardamom Syrup, Agave. This drink was very tasty and was a different take on the original Lassi as usually you have Mango lassi, but this consisted of Apple, Cardamom and Agave – the result was a fantastic tasting combination. I would definitely recommend trying out these mock tails.

As we had more than 8 people we had to do the 4 course set menu which I thought was quite reasonably priced at $30. For these 4 courses we received – 2 small bite dishes, 1 noodle dish and 1 bigger bite dish. There is also a Chef’s tasting menu called ‘Taste the Best of Burma’ which costs $65. These options are quite wise as you can get a bit overwhelmed with the menu selection as all the dishes and their combination of ingredients sounds so enticing. There are so many dishes that I want to come back and try especially the Potato Cake which is filled with Slow Roasted Lamb Belly, Cabbage and Minty Yoghurt – how amazing does that sound! And on another note what I also love about Burma Lane is that the meat is certified halal – so I can actually have a majority of the dishes!

The first dish that we were brought out was Kun Sar Thi – Betel leaf with chicken, shallot, green mango & Sichuan pepper. The dish came out beautifully presented – with the chicken, shallot, mango mix placed in a bowl in the centre with the betel leaves surrounding it. We were told by the waiter that we were to place the chicken on top of the betel leaf and eat them together. The result was a flavour hit in your mouth together with the crunch of the betel leaf. The flavour combinations were unique and delicious all at the same time.

Next up was the Chargrilled ginger, turmeric chicken chops with lime & chilli – these came out looking glossy and perfectly grilled in a terracotta bowl together with a piece of lime and topped with chilli. The chicken was pretty good but not fantastic. The outside flavouring and coating of the chicken was delicious however, the inside was quite bland to me. I should also mention before we were given our dishes, the waiter brought us out 3 different types of sauces and chutneys and explained what was in each of them as well as giving us the spiciness rating. I thought the idea of this was quite fantastic. What made this even better was as each dish was brought to our table and explained to us – he would tell us which one of the three sauces would match perfectly with each dish. Ingenious! Back to the chicken – it was a great snack dish and together with the desired sauce was overall a great dish.

Next we moved onto a dish from the noodle section and were given the Fat rice noodles with tofu puffs, spicy coconut broth, greens & bean sprouts. The first thing you notice about this dish when it comes out is that it is fresh looking and very colourful (especially against the black backdrop of the bow) and it draws you in immediately making every tastebud on your tongue water. And when you take that first mouth, it definitely doesn’t disappoint. This dish is semi wet dish thanks to the spicy coconut broth and the combination of flavours is fantastic. I really enjoyed this dish and especially loved the combination of the tofu puffs.

The last dish that we had was the Rockling cooked in turmeric, lemongrass & tomato with noodles, mustard greens & egg AKA Funky Mohingha, our take on a Burmese classic. From having read up on people who had previously been to Burma Lane – this is their signature dish – so I was so happy to know that they featured it on this 4 course menu. Once again fantastically presented – with egg halves bopping in the tangy and tantalizing looking gravy along with the pieces of rockling – it was a dish I couldn’t wait to try. You get the waft of the lemongrass and tumeric as it was placed on the table, and these flavours carry thru as you take your first bite. The rockling is soft and tender and is complimented with the flavours and literally melts in your mouth. This is definitely a dish to try and is a true testament to Burmese cooking.

Despite initially thinking that we wouldn’t be full from the meal we were quite satisfied and didn’t have any room for dessert. Desserts ranged from Sago and Coconut Pudding, Pandan and Coconut Jelly with Jasmine Rice Ice Cream, as well as Coconut Ice Cream on its own.

Burma Lane is a great new addition to the Melbourne CBD food scene and truly brings you flavoursome and authentic Burmese food – ranging from small offerings to their larger dishes of tantalizing and deliciously aromatic curries. Another thing to note about Burma lane is that they support a number of charities through Pomelo, which is an umbrella group that provides practical training and financial aid to disadvantaged communities in Burma. Great food and supporting charities back in Burma – what more could you ask for?

Rating : 4.5 Pandas
Price: $$$
Menu – Food Menu at http://burmalane.com.au/food-menu, Drink Menu at http://burmalane.com.au/wine and a little bit about Burmese food can be found here http://burmalane.com.au/about-the-food
Fullness: 100%
Atmosphere / Ambience: Classy, Elegant yet Relaxed and a great place for entertaining or even just catching up with people.
Standout Dish: Fat rice noodles with tofu puffs, spicy coconut broth, greens & bean sprouts OR Funky Mohingha
Service: Friendly, Helpful and very Knowledgeable. They are happy to help and really do the menu inside out.
Online Booking: Yes  – you can book online at http://burmalane.com.au/
Restaurant Details and Location:
burmalane.com.au
118 Little Collins Street, Melbourne
Tel No: 9615 8500

Opening Hours:
Lunch
Monday to Friday: 12:00 pm – 3:00 pm
Dinner
Monday to Friday: 6:00 pm – 12:00 am
Saturday: 6:00 pm – 12:00 am

Burma Lane on Urbanspoon