EatNow – Taking Over Online Ordering

Eatnow-Logo-Stacked

Eatnow Logo - Octo
 2. EatNow Search Results
1. Once you select your suburb a list of restaurants in your area will appear for you to browse and choose from

3. EatNow Restaurant Menu
2. You then select a restaurant which shows you the Restaurant address, Customer Reviews, and any deals the restaurant offers

4. EatNow Menu of Restaurant
2a. If you select the “Skip To..” located on the top right corner – you can jump to particular sections on the Menu

5. Picking a Dish
3. When you select the dishes you wanted – a popup shows the options you can choose for the dish

6. Viewing Shopping Cart
4. Once yo have selected all your dishes – you select the Shopping Cart to view your order to proceed

7. Registering as New User
5. If you are a new customer to the App or Site – you will be asked to Register

8. Choosing the Deal
6. Once you have registered you will be taken back to the Shopping Cart page and the opportunity to select a deal (if the restaurant you select has offers available)

9. Completing the Order
7. At this stage you can still modify your order should you need to. If there are no changes – select Continue.

10. Paying for the Order
8. Next you will be prompted for a payment option – Credit Card, Paypal or Cash (either on delivery or if you go in-store to pick-up

11. Order Completion
9. Once you have made your payment – you will receive a pop-up message telling you the next steps
12. Email Confirmation
10. An email confirmation is sent to you with the details of the order, as well as giving you a tax invoice

12a SMS Confirmation
11. An SMS is sent as well stating the order number and the time of delivery, as well as contact details of the restaurant should you need to get in contact with them

1. EatNow App  13. Can view your order from home screen
12. When you return to the App – you can review your order and if you enjoyed this particular order you can re-order the exact same order

14. Can also write a review 14a. Email review
13. You can also leave a review for the restaurant

  Closeup of EatNow Order from Swan Thai EatNow Order from Swan Thai EatNow Order from SwanThai
The delicious food from Swan Thai Restaurant

I was invited by EatNow to try their online takeaway feature in order to show the ease and convenience of using this service. For those of you who haven’t heard of EatNow they are an Australian owned and operated business that was founded in 2010 by a few hungry Australians, that aims to provide excellent coverage for takeway food and home delivery Australia Wide. EatNow belong to Australia’s Number 1 Online Takeaway Group – Catch Group and have 4400+ restaurants listed and are continuously looking for new restaurants to add to their list – in fact if you can’t find your favourite restaurant you can suggest it via their website to let them know.

There are also special offers and discounts that are offered to you when you make an order – for example the restaurant that you are ordering from could have a special deal. There is no sign up fee at all and the site is free to use – and you receive an instant SMS confirmation once your order has been placed.

I decided to test out the app version of EatNow as these days almost everyone is constantly on their phone and use apps regularly to get things done. I downloaded the EatNow app from the Google Play Store and proceeded to start the app up. If you have your location services on your phone – the suburb of the area you are located in will come up, if not you simply enter either your suburb name or the postcode – then select your suburb.

Next a list of restaurants will come up relating to your suburb. There are also two tabs that you can choose from – PICK UP or DELIVERY. I wanted to see the list of restaurants under DELIVERY. You can view at a high level the rating that fellow EatNowers have given the restaurants, as well as the cuisine (e.g. Italian, Pizza, BBQ & Grill, Dessert etc.) and dietary requirements – such as Gluten Free, Halal etc. Here you can also see which restaurants you can PRE-ORDER (this means that you can place an order with them before the actual restaurant is open or even for the next day) at as well as restaurants that have special DEALS associated with them.

We felt like Thai food for dinner on Sunday night so we picked Swan Thai. Once you click into the restaurant you can browse their menu. If you are a regular and know what you want already there is a button located at the top right hand corner which says “Skip To..” – this allows you to go straight to the menu section you are after to choose your dish. From this page you can also view Customer Reviews and see any deals (if any) the restaurant has.
I am not a regular so therefore I decide to scroll thru the menu. I see a dish that sounds delicious – Fresh Thai Basil Stir Fried – there is a description of the dish as well. I click on this and a pop up appears allowing me to choose if I want Prawns, Beef, Vegetable or Chicken. One modification that I would suggest here would be a comments section if you wanted to make any modifications to the dish such as making the dish less spicy or spicier, or if you wanted to have both chicken and prawns in your dish. I did have a look at other restaurants and you get the option to modify dishes – such as with pizza’s – you can select which toppings you want to add and at an Indian restaurant it allows you at this stage to choose the spiciness.
I pick Vegetable and then click the Add to Cart button. You can view your cart at any time by clicking the icon located in the top right hand corner. Once inside your cart you can easily use the + and – buttons to add extra quantity. The Cart also gives you a sub total.

Once you have finished picking out what you want to order you click on the Shopping Cart Icon and scroll down to select which Deal (if the restaurant you have selected offers one) you want, followed by the delivery time. Something cool to note is that if the restaurant is already open – there is a delivery time set as default to “ASAP.”
For first time users you will be required to click “Continue” – once you do this you will be taken to “Sign In” page – where you can register as a New User or login with your Facebook Account. I register myself as a new user. You receive an email confirmation about signing up to EatNow.

You then are taken back to the Shopping Cart page and this is where you fill in your Delivery Address, Mobile Number and enter your payment details. At this stage there is a Comments section where you can add any comments you want to make for your order. As I mentioned earlier I think it would be handy to do it at the dish level. Once you have entered all these details in and press Place Order you will receive a pop up that tells you that once the order has been accepted by the restaurant you will receive an SMS and an email will follow.

About 1 minute later I receive an SMS telling me my order number as well as a delivery time (in my case it was 45 minutes). It also has the phone number of the restaurant in case we need to make any changes. I check my email and there is an email confirmation with the same details as well as giving you a tax invoice.

The home page of the app has the list of orders that you have put in so that you can view what you have ordered. There is also an option to re-order the same order that you have placed another time, as well as to leave a review for the restaurant. There is also a list that starts to populate with “My Recent Restaurants” which I think is handy to have if you generally are ordering from home and want to have it as your regular.

The order arrives 15 minutes before its mentioned arrival time – so the order gets to me in 30 minutes. The food comes packaged well and was still very warm. The fried rice and curries came in a plastic container with the roti in a brown paper bag.

The Fresh Thai Basil Stir Fried Vegetable was delicious and spicy – just how we like it! The vegetables were fresh and crunchy. The Thai Style Fried Rice Vegetable and Black Pepper and Garlic Stir Fried Chicken were just as delicious – fresh, wholesome and all round tastiness. The Roti Bread was crunchy, crispy and came served with a satay sauce – perfect!

The experience with the EatNow app was brilliant – simple, intuitive and easy to use. I would definitely be using the app again to order in and would recommend it to everyone to try it out – especially for those lazy nights when you don’t feel like cooking or just want a late night snack.
You can also subscribe with EatNow to save your details which greatly increases the speed and ease of ordering your takeaway next time and important updates – or follow them on Facebook and Twitter. Definitely 5 Pandas for service!

So just to recap, the general order process is simple:

– Search for restaurants in your suburb
– Browse by restaurants or cuisine
– Filter results by user reviews, distance, latest deals/offers, minimum delivery
– Order using the interactive menus – want extra spicy or hate mushrooms? No problem with our customisable options
– Get real-time notifications and a confirmation of your order, letting you know how long your order will be
– Secure and safe payment options, PayPal, Visa, Cash
– With EatNow you can order food from your mobile, tablet or PC
– Download the award winning EatNow App – 2013 Winner of the Oria Best App, Online Retail Industry Awards

Check out EatNow

Twitter: www.twitter.com/EatNowAu
@EatNowAu

Instagram: www.instagram.com/eatnowau
eatnowau

Facebook: https://www.facebook.com/eatnow.com.au/timeline?ref=page_internal

Swan Thai
25-27 Lake Street, Caroline Springs
Tel No: 8358 5555

Opening Hours
Lunch:
Wednesday to Sunday: 12:00pm – 3:00pm
Dinner:
Monday to Sunday: 5:30pm – Late

Click to add a blog post for Swan Thai Restaurant on Zomato

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Cupp – Melbourne’s First Superfood Cafe

panda 4 rating

 

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Blended Smoothie Menu:
Cupp Menu Cupp Menu Cupp Menu

These days the main topics of conversations that you hear a lot of are centred on exercise and eating healthy which includes smoothies and of course; products such as the Nutribullet, the Ninja, the Magic Bullet and any other intriguing fast paced named machines.
Talking about what ingredients you put in your healthy smoothie each morning as well as learning about what specific fruits and vegetables combine to create the perfect flavour combination is all the rage. Welcome Melbourne’s first Superfood café Cupp – located in the heart of the CBD in the unique Manchester Unity Building Arcade (right near the corner of Collins and Swanston Streets).

Cupp was created by owner Victoria Pajouhesh and specialises in blending natural superfoods and raw ingredients all whilst retaining 100% of the nutrients and creating a delicious and wholesome smoothie.
Blending is seen as the healthiest method out there, even when compared to pressed juices which are known to lose a significant amount of natural goodness from the ingredients during the juicing process.

There is a very personal story behind the creation of Cupp – which begins when Victoria’s mother was diagnosed with Ovarian Cancer at the tender age of 43. Finding out that the benefits from juicing could be useful in fighting this disease, Victoria helped her mother in trying an intensive course of juicing by making her a variety of juices a few times a day. She was dismayed at the amount of waste that was produced by this process as well learning that juicing strips the natural fibres of the fruits and vegetables leaving the sugar content to be very high.
A few year after her mother passed away, Victoria discovered that she had inherited the BRAC1 gene and had an 85% change of having Ovarian Cancer and a 65% chance of Breast Cancer. It was knowing this that pushed her into wanting to start the juicing process early and fortunately for Victoria she happened to see a demonstration on blending fruits and vegetables together – using the entire piece and not having to get rid of the pulp. From this day on she would only have blended smoothies and it was her mission to pack as many superfoods and vegetables as she could together all whilst making them taste delicious. She also found herself feeling fuller for longer and not wanting to snack as much. It was this drive, passion and her husband’s need for wanting a healthy smoothie in the area that led to Cupp being created.

Cupp blends are made from whole pieces of fruit and vegetables blended with natural yoghurt, coconut water and a choice of milk, plus superfoods like chia seed, linseed, oats or whole grains. They are created together with specialised nutritionalists to ensure that their smoothies and meals are nutritious, delicious, low in sugar and can be adequate meal replacements.
The Cupps are made fresh daily and presented on shelves in store pre-blended, to show off their raw ingredients in layer form. Customers can then select the right Cupp for them based on the step-by-step blend guide in store (or by asking the friendly Cupp staff about each of the blends and their benefits).
Cupp also has a large variety of salads, wraps and soups in store as well as on-to-go snacks like raw veggies, chia seed puddings, organic slices, protein energy bites and fro-yo.

The Cupp store itself is small yet roomy – with limited bench seating located in store with more tabled seating directly outside the store. As you walk in you are greeted by the friendly staff behind the counter. To the right is an open display which showcases all of Cupp’s products from Salads, Puddings, Yoghurts and of course their range of blended smoothies. Cupp has recently developed a Kosher range to cater for the growing need and interest – showing their ability to adapt to their varying customer base. Another positive about Cupp is that everything is packaged separately – for example you can buy a boiled egg on its own, a combination of vegetables on its own, tuna on its own – which allows you as the customer to create your own lunch combination. The labels let you know what ingredients have been put into each dish as well letting you know what dietary requirements it covers which makes it a lot easier for customers.
To order a blended smoothie you simply pick your Cupp, take it the counter, select your liquid that you want added to the Cupp, the friendly staff will then blend it for you and voila you are ready to enjoy your Superfood – Superfast!

Cupp works together with many gyms and fitness venues in and around the Melbourne CBD and often creates fun events to showcase their vision and products. Cupp caters for a wide range of customers especially office workers as they can quickly create a blended smoothie as well as having a healthy lunch all ready and prepared for their customers to have on the go.

I was lucky enough to be invited down to Cupp and speak to the owner – Victoria – as well as trying out their blended smoothies. Victoria is friendly as well as being both passionate and determined about getting the word out that healthy eating can be both fun and delicious and there shouldn’t be any bad stigma attached to it. She loves the idea that she can get her kids (and I’m sure any other children for that matter) to eat vegetables like spinac, kale when mixing it together with other natural ingredients and they have no idea that they are eating them! It just tastes that good!

The Blended Smoothie Menu is great – it lists out each of the ingredients that are in the smoothie as well as outlining the benefits of each of the ingredients – which allows you to pick a smoothie to really target any areas that you feel are lacking. After looking at the menu for a good while (there were so many that I wanted to try) I finally settled on the Warm Me Blended Smoothie – Banana, Coconut Oil, Tumeric, Cinnamon, Ginger, Avocado, Mango and Almond Milk. I have never seen the use of Tumeric in smoothies before, so really wanted to see how it worked with the other ingredients. As the name states – the turmeric really does provide that “warming” feeling and is complemented by the other ingredients, all whilst not being too strong. I really enjoyed the blended smoothie – the sweetness from the mango coupled with the avocado and cinnamon were divine!

I also got to sample some of the Cupp’s other products such as the Superfood Cupp Corn and Beetroot Chips.
The Superfood Cupp Corn was out of this world AMAZING! Made up of Popcorn, Butter, Vanilla Essence, Chia Seeds, Cashews, Almonds, Pistachios, Coconut and finished with a Rice Malt Syrup – it was delicious. I loved the different textures that you got when you took a pinchful to put into your mouth. It was so addictive that you couldn’t help but finish the whole cup in a record time! If you love popcorn and always feel guilty eating the unhealthy version – you should definitely try Cupp’s version.
The Beetroot Chips sounded interesting from the get go. Made simply using Beetroot, Thyme, Lemon Zest and Salt and baked in the oven. They tasted pretty good but I found that some of the chips were blackened a bit too much and therefore gave a “burnt” taste to it.

Cupp is a great addition to the city and serves a range of blended smoothies and healthy meals which caters for a large variety of customers. They are looking to expand this customer base further by looking into creating meal plans that customers can tailor to suit them, as well as opening more stores. They love to support local business such as counsellors, beauty stores and gyms as well as sourcing local and organic ingredients. If you want smoothies with a difference, delicious and healthy snacks to keep you going through your work or uni day or even for a great tasting meal – then Cupp is the place for you. Also keep a look out on their Youtube Channel ( https://www.youtube.com/user/cuppaustralia) for fun workout videos, recipes and more!

Disclaimer: Grazing Panda was invited to Cupp as a guest, however, opinions expressed here are purely my own and not influenced by them in any way.

Rating : 4 Pandas
Price: $
Menu – A great range of blended smoothies, salads, water, yoghurts, puddings and desserts – Refer to http://cupp.com.au/menu/
Fullness: 100%
Atmosphere / Ambience: Comfortable and Relaxed
Standout Dish:Superfood Cupp Corn
Service: Fantastic – Friendly, Warm and Welcoming
Online Booking: No
Restaurant Details and Location:
http://cupp.com.au/
Manchester Unity Building Arcade
220 Collins Street, Melbourne
Tel No: 9663 5494

Opening Hours:
Monday to Friday: 7:30am – 4:00pm
Closed Weekends

Cupp on Urbanspoon

Facebook: https://www.facebook.com/Cuppaustralia
Twitter: @CuppAustralia
Instagram: cuppaustralia
Youtube: https://www.youtube.com/user/cuppaustralia