EatNow – Taking Over Online Ordering

 
1. Once you select your suburb a list of restaurants in your area will appear for you to browse and choose from

2. You then select a restaurant which shows you the Restaurant address, Customer Reviews, and any deals the restaurant offers

2a. If you select the “Skip To..” located on the top right corner – you can jump to particular sections on the Menu

3. When you select the dishes you wanted – a popup shows the options you can choose for the dish

4. Once yo have selected all your dishes – you select the Shopping Cart to view your order to proceed

5. If you are a new customer to the App or Site – you will be asked to Register

6. Once you have registered you will be taken back to the Shopping Cart page and the opportunity to select a deal (if the restaurant you select has offers available)

7. At this stage you can still modify your order should you need to. If there are no changes – select Continue.

8. Next you will be prompted for a payment option – Credit Card, Paypal or Cash (either on delivery or if you go in-store to pick-up

9. Once you have made your payment – you will receive a pop-up message telling you the next steps

10. An email confirmation is sent to you with the details of the order, as well as giving you a tax invoice

11. An SMS is sent as well stating the order number and the time of delivery, as well as contact details of the restaurant should you need to get in contact with them

 
12. When you return to the App – you can review your order and if you enjoyed this particular order you can re-order the exact same order

13. You can also leave a review for the restaurant

 
The delicious food from Swan Thai Restaurant

I was invited by EatNow to try their online takeaway feature in order to show the ease and convenience of using this service. For those of you who haven’t heard of EatNow they are an Australian owned and operated business that was founded in 2010 by a few hungry Australians, that aims to provide excellent coverage for takeway food and home delivery Australia Wide. EatNow belong to Australia’s Number 1 Online Takeaway Group – Catch Group and have 4400+ restaurants listed and are continuously looking for new restaurants to add to their list – in fact if you can’t find your favourite restaurant you can suggest it via their website to let them know.

There are also special offers and discounts that are offered to you when you make an order – for example the restaurant that you are ordering from could have a special deal. There is no sign up fee at all and the site is free to use – and you receive an instant SMS confirmation once your order has been placed.

I decided to test out the app version of EatNow as these days almost everyone is constantly on their phone and use apps regularly to get things done. I downloaded the EatNow app from the Google Play Store and proceeded to start the app up. If you have your location services on your phone – the suburb of the area you are located in will come up, if not you simply enter either your suburb name or the postcode – then select your suburb.

Next a list of restaurants will come up relating to your suburb. There are also two tabs that you can choose from – PICK UP or DELIVERY. I wanted to see the list of restaurants under DELIVERY. You can view at a high level the rating that fellow EatNowers have given the restaurants, as well as the cuisine (e.g. Italian, Pizza, BBQ & Grill, Dessert etc.) and dietary requirements – such as Gluten Free, Halal etc. Here you can also see which restaurants you can PRE-ORDER (this means that you can place an order with them before the actual restaurant is open or even for the next day) at as well as restaurants that have special DEALS associated with them.

We felt like Thai food for dinner on Sunday night so we picked Swan Thai. Once you click into the restaurant you can browse their menu. If you are a regular and know what you want already there is a button located at the top right hand corner which says “Skip To..” – this allows you to go straight to the menu section you are after to choose your dish. From this page you can also view Customer Reviews and see any deals (if any) the restaurant has.
I am not a regular so therefore I decide to scroll thru the menu. I see a dish that sounds delicious – Fresh Thai Basil Stir Fried – there is a description of the dish as well. I click on this and a pop up appears allowing me to choose if I want Prawns, Beef, Vegetable or Chicken. One modification that I would suggest here would be a comments section if you wanted to make any modifications to the dish such as making the dish less spicy or spicier, or if you wanted to have both chicken and prawns in your dish. I did have a look at other restaurants and you get the option to modify dishes – such as with pizza’s – you can select which toppings you want to add and at an Indian restaurant it allows you at this stage to choose the spiciness.
I pick Vegetable and then click the Add to Cart button. You can view your cart at any time by clicking the icon located in the top right hand corner. Once inside your cart you can easily use the + and – buttons to add extra quantity. The Cart also gives you a sub total.

Once you have finished picking out what you want to order you click on the Shopping Cart Icon and scroll down to select which Deal (if the restaurant you have selected offers one) you want, followed by the delivery time. Something cool to note is that if the restaurant is already open – there is a delivery time set as default to “ASAP.”
For first time users you will be required to click “Continue” – once you do this you will be taken to “Sign In” page – where you can register as a New User or login with your Facebook Account. I register myself as a new user. You receive an email confirmation about signing up to EatNow.

You then are taken back to the Shopping Cart page and this is where you fill in your Delivery Address, Mobile Number and enter your payment details. At this stage there is a Comments section where you can add any comments you want to make for your order. As I mentioned earlier I think it would be handy to do it at the dish level. Once you have entered all these details in and press Place Order you will receive a pop up that tells you that once the order has been accepted by the restaurant you will receive an SMS and an email will follow.

About 1 minute later I receive an SMS telling me my order number as well as a delivery time (in my case it was 45 minutes). It also has the phone number of the restaurant in case we need to make any changes. I check my email and there is an email confirmation with the same details as well as giving you a tax invoice.

The home page of the app has the list of orders that you have put in so that you can view what you have ordered. There is also an option to re-order the same order that you have placed another time, as well as to leave a review for the restaurant. There is also a list that starts to populate with “My Recent Restaurants” which I think is handy to have if you generally are ordering from home and want to have it as your regular.

The order arrives 15 minutes before its mentioned arrival time – so the order gets to me in 30 minutes. The food comes packaged well and was still very warm. The fried rice and curries came in a plastic container with the roti in a brown paper bag.

The Fresh Thai Basil Stir Fried Vegetable was delicious and spicy – just how we like it! The vegetables were fresh and crunchy. The Thai Style Fried Rice Vegetable and Black Pepper and Garlic Stir Fried Chicken were just as delicious – fresh, wholesome and all round tastiness. The Roti Bread was crunchy, crispy and came served with a satay sauce – perfect!

The experience with the EatNow app was brilliant – simple, intuitive and easy to use. I would definitely be using the app again to order in and would recommend it to everyone to try it out – especially for those lazy nights when you don’t feel like cooking or just want a late night snack.
You can also subscribe with EatNow to save your details which greatly increases the speed and ease of ordering your takeaway next time and important updates – or follow them on Facebook and Twitter. Definitely 5 Pandas for service!

So just to recap, the general order process is simple:

– Search for restaurants in your suburb
– Browse by restaurants or cuisine
– Filter results by user reviews, distance, latest deals/offers, minimum delivery
– Order using the interactive menus – want extra spicy or hate mushrooms? No problem with our customisable options
– Get real-time notifications and a confirmation of your order, letting you know how long your order will be
– Secure and safe payment options, PayPal, Visa, Cash
– With EatNow you can order food from your mobile, tablet or PC
– Download the award winning EatNow App – 2013 Winner of the Oria Best App, Online Retail Industry Awards

Check out EatNow

Twitter: www.twitter.com/EatNowAu
@EatNowAu

Instagram: www.instagram.com/eatnowau
eatnowau

Facebook: https://www.facebook.com/eatnow.com.au/timeline?ref=page_internal

Swan Thai
25-27 Lake Street, Caroline Springs
Tel No: 8358 5555

Opening Hours
Lunch:
Wednesday to Sunday: 12:00pm – 3:00pm
Dinner:
Monday to Sunday: 5:30pm – Late

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Popol Nah – Latin American in Carlton

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After the footy one evening N & I needed a place for dinner and decided to venture to the Carlton area. We used to frequent this area quite a bit back in the uni days, but as of late this hasn’t been the case. Carlton (Lygon Street in particular) is best known for its abundance of Italian restaurants filled with pizzas, pastas and gelatos – and lesser known for other cuisines such as Thai, Latin American or even Modern Australian. I had come across Popol Nah a Latin American fusion restaurant located at the city end of Lygon Street and decided to try it out on this night.

Popol Nah – which can be roughly translated to “The Peoples House” occupies a medium sized space – set amongst the Italian competition of course – and has an interesting design element to it. There are wooden planks running along one wall, overlapping each other in a haphazard style that oozes creativeness along with a modern version of a moose head. On the other is a textured crinkled white wall, together with two antlers hanging. There are large sticks placed in a vase of water which is located at the bar. Quirky, fun and a tad bit strange but it works. There is a communal table at the front of the main dining area, along with wooden tables that seat from two to larger parties. There is also seating at the front on Lygon street itself, as well as small courtyard at the back. Popol Nah can seat around 80 people. The interior is created by Peter Strateas and Mario Luca Carlucci of Strateas (a Brunswick based label). Popol Nah is open 7 days a week for both brunch and dinner.

The menu is created by New York based, Honduran born Cali Rivera and constitutes of South American and Latin fusion cuisine. The dinner menu is split into three sections – Chicos (Small dishes), Intermedio (In Between dishes) and ends with Carnes (Meats). There is also a Desserts menu with a selection of 5 different dishes such as Dulce de Leche, Rice Pudding, Chocolate Cake and Poached Quince just to name a few. There is also a Brunch Menu available which is split into 7 sections – Licuados (Smoothies), Huevos (Eggs) – you can choose from Baked Eggs or Scrambled Eggs, Ensaladas (Salads) – you can choose from two different vegetarian salads such as Mixed Seasonal Fruit with Mint and Ginger or Zucchini, Kale, Cucumber and Pickled Veggies, Bocadillos (Sandwiches), Empanadas (Baked Pasties) – there is a vegetarian option – chickpea, sweet potato, silver beet with crème fresca or one with chorizo and potato with coriander mayo, Anafres (Hot Plates) – which constitute of cheese fondue and lastly Mas Comida (More Food) – which have dishes such as Lamb & Beef Meatballs, Patatas Bravas and Prawn skewers.

There is also an extensive drinks menu – from Sangrias, Cocktails to a variety of Wines – from countries like Spain, Chile, Argentina and Australia – to an interesting selection of non-alcoholic drinks. Carolyn Brown the sommelier has a great understanding and knowledge of drinks and has put together a great selection. I decided to try the Chicha Morada – a non-alcoholic drink which had Purple Corn, Pineapple, Cinnamon and Cloves. The drink was purple in colour – due to the use of purple corn of course. I have never had purple corn before – but I think that it essentially tastes the same as yellow corn but has better health benefits and a higher amount of antioxidants. The combination of pineapple, cinnamon and cloves made for an interesting taste – not too sweet with spicy hints. It was a non-alcoholic version of a sangria and I really enjoyed it.

The first dish we ordered was the Empanada De Chorizo Y Papa – Chorizo and Potato in Baked Pastry with Coriander Mayo. N really enjoyed this – the pastry was crisp, crunchy and tasty on the outside with the chorizo and potato filling on the inside flavoursome and light. The mayo was creamy and a delicious addition.

I ordered the Ceviche De Camaron – Carribean Style Ceviche – Shrimp, Red Onion, Lime, Coriander, Tomato and Chips. The combination of ingredients was refreshing – I especially liked the addition of the coriander and lime. My favourite part of this dish was the chips – they were crispy, crunchy and tasted delicious. They had just the right amount of seasoning and worked well with the ceviche. I also liked the presentation of the dish – it came out in a stone mortar and pestle and the way in which the ceviche and chips were positioned reminded me of a bouquet of flowers.

The last dish we ordered was the Cordero Ranchero – Slow Cooked Lamb Shank in Spicy Tomato, Fresh And Dried Peppers with Quinoa, Kale and Cucumber Salad. The lamb was cooked beautifully and fell off the bone – just what you want from a dish like this. The sauce looked spicy and N said it did have a hint of spice to it. I tried the Quinoa, Kale and Cucumber Salad – which was fresh, flavoured with a tang as well as a hint of chilli – the perfect combination. The dish was presented well again – the contrast of the blue background of the rectangular plate against the bright browny red sauce was magnificent.

The service of the staff is great – everyone that served us was really friendly and happy to offer us suggestions and ensure we had everything we needed.

The brunch menu looks really interesting and I will definitely be back to try out some of their dishes. The décor is interesting and very different to anything you would normally find on Lygon Street. Head down and check out some great tasting South American fusion food.

Rating : 3.5 Pandas
Price: $$
Menu – For the Brunch, Dinner and Drinks menu refer to http://popolnah.com.au/?cat=2
Fullness: 100%
Atmosphere / Ambience: Interesting, Unique and Funky. Great relaxed feel.
Standout Dish: Empanada De Chorizo Y Papa
Service: Friendly, Helpful and Warm
Online Booking: No, but Popol Nah takes bookings.
Restaurant Details and Location:
http://popolnah.com.au/
171 Lygon Street, Carlton
Tel No: 9347 3293

Opening Hours:
Monday to Thursday: 11:30am – 10:00pm
Friday & Saturday: 11:30am – 11:00pm
Sunday: 11:30am – 10:00pm