EatNow – Taking Over Online Ordering

Eatnow-Logo-Stacked

Eatnow Logo - Octo
 2. EatNow Search Results
1. Once you select your suburb a list of restaurants in your area will appear for you to browse and choose from

3. EatNow Restaurant Menu
2. You then select a restaurant which shows you the Restaurant address, Customer Reviews, and any deals the restaurant offers

4. EatNow Menu of Restaurant
2a. If you select the “Skip To..” located on the top right corner – you can jump to particular sections on the Menu

5. Picking a Dish
3. When you select the dishes you wanted – a popup shows the options you can choose for the dish

6. Viewing Shopping Cart
4. Once yo have selected all your dishes – you select the Shopping Cart to view your order to proceed

7. Registering as New User
5. If you are a new customer to the App or Site – you will be asked to Register

8. Choosing the Deal
6. Once you have registered you will be taken back to the Shopping Cart page and the opportunity to select a deal (if the restaurant you select has offers available)

9. Completing the Order
7. At this stage you can still modify your order should you need to. If there are no changes – select Continue.

10. Paying for the Order
8. Next you will be prompted for a payment option – Credit Card, Paypal or Cash (either on delivery or if you go in-store to pick-up

11. Order Completion
9. Once you have made your payment – you will receive a pop-up message telling you the next steps
12. Email Confirmation
10. An email confirmation is sent to you with the details of the order, as well as giving you a tax invoice

12a SMS Confirmation
11. An SMS is sent as well stating the order number and the time of delivery, as well as contact details of the restaurant should you need to get in contact with them

1. EatNow App  13. Can view your order from home screen
12. When you return to the App – you can review your order and if you enjoyed this particular order you can re-order the exact same order

14. Can also write a review 14a. Email review
13. You can also leave a review for the restaurant

  Closeup of EatNow Order from Swan Thai EatNow Order from Swan Thai EatNow Order from SwanThai
The delicious food from Swan Thai Restaurant

I was invited by EatNow to try their online takeaway feature in order to show the ease and convenience of using this service. For those of you who haven’t heard of EatNow they are an Australian owned and operated business that was founded in 2010 by a few hungry Australians, that aims to provide excellent coverage for takeway food and home delivery Australia Wide. EatNow belong to Australia’s Number 1 Online Takeaway Group – Catch Group and have 4400+ restaurants listed and are continuously looking for new restaurants to add to their list – in fact if you can’t find your favourite restaurant you can suggest it via their website to let them know.

There are also special offers and discounts that are offered to you when you make an order – for example the restaurant that you are ordering from could have a special deal. There is no sign up fee at all and the site is free to use – and you receive an instant SMS confirmation once your order has been placed.

I decided to test out the app version of EatNow as these days almost everyone is constantly on their phone and use apps regularly to get things done. I downloaded the EatNow app from the Google Play Store and proceeded to start the app up. If you have your location services on your phone – the suburb of the area you are located in will come up, if not you simply enter either your suburb name or the postcode – then select your suburb.

Next a list of restaurants will come up relating to your suburb. There are also two tabs that you can choose from – PICK UP or DELIVERY. I wanted to see the list of restaurants under DELIVERY. You can view at a high level the rating that fellow EatNowers have given the restaurants, as well as the cuisine (e.g. Italian, Pizza, BBQ & Grill, Dessert etc.) and dietary requirements – such as Gluten Free, Halal etc. Here you can also see which restaurants you can PRE-ORDER (this means that you can place an order with them before the actual restaurant is open or even for the next day) at as well as restaurants that have special DEALS associated with them.

We felt like Thai food for dinner on Sunday night so we picked Swan Thai. Once you click into the restaurant you can browse their menu. If you are a regular and know what you want already there is a button located at the top right hand corner which says “Skip To..” – this allows you to go straight to the menu section you are after to choose your dish. From this page you can also view Customer Reviews and see any deals (if any) the restaurant has.
I am not a regular so therefore I decide to scroll thru the menu. I see a dish that sounds delicious – Fresh Thai Basil Stir Fried – there is a description of the dish as well. I click on this and a pop up appears allowing me to choose if I want Prawns, Beef, Vegetable or Chicken. One modification that I would suggest here would be a comments section if you wanted to make any modifications to the dish such as making the dish less spicy or spicier, or if you wanted to have both chicken and prawns in your dish. I did have a look at other restaurants and you get the option to modify dishes – such as with pizza’s – you can select which toppings you want to add and at an Indian restaurant it allows you at this stage to choose the spiciness.
I pick Vegetable and then click the Add to Cart button. You can view your cart at any time by clicking the icon located in the top right hand corner. Once inside your cart you can easily use the + and – buttons to add extra quantity. The Cart also gives you a sub total.

Once you have finished picking out what you want to order you click on the Shopping Cart Icon and scroll down to select which Deal (if the restaurant you have selected offers one) you want, followed by the delivery time. Something cool to note is that if the restaurant is already open – there is a delivery time set as default to “ASAP.”
For first time users you will be required to click “Continue” – once you do this you will be taken to “Sign In” page – where you can register as a New User or login with your Facebook Account. I register myself as a new user. You receive an email confirmation about signing up to EatNow.

You then are taken back to the Shopping Cart page and this is where you fill in your Delivery Address, Mobile Number and enter your payment details. At this stage there is a Comments section where you can add any comments you want to make for your order. As I mentioned earlier I think it would be handy to do it at the dish level. Once you have entered all these details in and press Place Order you will receive a pop up that tells you that once the order has been accepted by the restaurant you will receive an SMS and an email will follow.

About 1 minute later I receive an SMS telling me my order number as well as a delivery time (in my case it was 45 minutes). It also has the phone number of the restaurant in case we need to make any changes. I check my email and there is an email confirmation with the same details as well as giving you a tax invoice.

The home page of the app has the list of orders that you have put in so that you can view what you have ordered. There is also an option to re-order the same order that you have placed another time, as well as to leave a review for the restaurant. There is also a list that starts to populate with “My Recent Restaurants” which I think is handy to have if you generally are ordering from home and want to have it as your regular.

The order arrives 15 minutes before its mentioned arrival time – so the order gets to me in 30 minutes. The food comes packaged well and was still very warm. The fried rice and curries came in a plastic container with the roti in a brown paper bag.

The Fresh Thai Basil Stir Fried Vegetable was delicious and spicy – just how we like it! The vegetables were fresh and crunchy. The Thai Style Fried Rice Vegetable and Black Pepper and Garlic Stir Fried Chicken were just as delicious – fresh, wholesome and all round tastiness. The Roti Bread was crunchy, crispy and came served with a satay sauce – perfect!

The experience with the EatNow app was brilliant – simple, intuitive and easy to use. I would definitely be using the app again to order in and would recommend it to everyone to try it out – especially for those lazy nights when you don’t feel like cooking or just want a late night snack.
You can also subscribe with EatNow to save your details which greatly increases the speed and ease of ordering your takeaway next time and important updates – or follow them on Facebook and Twitter. Definitely 5 Pandas for service!

So just to recap, the general order process is simple:

– Search for restaurants in your suburb
– Browse by restaurants or cuisine
– Filter results by user reviews, distance, latest deals/offers, minimum delivery
– Order using the interactive menus – want extra spicy or hate mushrooms? No problem with our customisable options
– Get real-time notifications and a confirmation of your order, letting you know how long your order will be
– Secure and safe payment options, PayPal, Visa, Cash
– With EatNow you can order food from your mobile, tablet or PC
– Download the award winning EatNow App – 2013 Winner of the Oria Best App, Online Retail Industry Awards

Check out EatNow

Twitter: www.twitter.com/EatNowAu
@EatNowAu

Instagram: www.instagram.com/eatnowau
eatnowau

Facebook: https://www.facebook.com/eatnow.com.au/timeline?ref=page_internal

Swan Thai
25-27 Lake Street, Caroline Springs
Tel No: 8358 5555

Opening Hours
Lunch:
Wednesday to Sunday: 12:00pm – 3:00pm
Dinner:
Monday to Sunday: 5:30pm – Late

Click to add a blog post for Swan Thai Restaurant on Zomato

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Hero Subs – Not Your Ordinary Sandwich

panda 3.5 rating

Hero Subs is brought to us by Michael and Eleena Tan who are responsible for The Grain Store. Hero Subs was inspired by Michael’s travels around New York City together with his fond childhood memories of being looked after by a traditional Nonna – eating food such as parmagianas – and putting what he finds special into food.

Hero Subs specialises in oversized gourmet Brooklyn inspired subs – with a distinct Melbourne twist – that come in an array of fillings and flavours. The subs come in both half and full sizes and you can choose from a Brioche bun or a Baguette style (Seeded, White or Gluten Free). If bread subs aren’t your thing – you can have a wrap style (Chia Seed, White or Gluten Free).
There are 11 different flavours to choose from – including #Sonny In Law (Sticky Fried Chicken, Kim Chi Slaw, Sriracha Mayo), #Kanye’s Revenge (150gm Beer-Battered Fish Fillet, Apple Slaw, Lemon Dill Aioli) and #KidRoyale (Hickory Slow Cooked Beef, Onion Jam, Baby Spinach, Honey Dijon Mustard and Crispy Onion Rings) just to name a few.
Naked Salads, Potato Kris Cross Chips, Sweet Potato Kris Cross Chips, Onion Rings, Corn Fritters and Sweet Treats (Hot Ball Donuts – in Berry Jam and Salted Caramel) are also available.
Hero Subs has funky quotations on its wrapping – sayings like “Stack Mad Chips Spread Love With My Peeps”, “Spread Love, It’s The Brooklyn Way” – and tissues – like “Oh You Missed A Spot.”

I ordered the #Cypress Chill – Corn Fritters, Green Goodess Spread, Baby Spinach – Diced Tomato and Herb Fetta Sub in the Wrap Style (Chia Seed) with a side of Potato Kris Cross Chips. The Kris Cross Chips were crunchy on the outside, flavoured well and soft like clouds on the inside. There is just something about eating chips in the shape of a kris cross that makes it more appealingly delicious. I really enjoyed the #7Grand Wrap – the corn fritters was perfectly cooked with the right level of crunch and consistency. I loved the combination of the spinach, fetta and the Green Goodess Spread – it was tanginess exemplified but not over the top. A really great tasting sub!

One thing I would love to see on the menu would be some seafood subs – prawns or soft shell crab would taste delicious! Hopefully they start making them soon!

Hero Subs are not just about the subs – they want to become a Lifestyle Brand – to run and organise music festivals, create a swanky clothing line, support fresh Street Art as well as to engage charities and organizations. They also have something called the Hero Social Programme – where every franchisees that joins the Hero family will commit to 10 hours of community service. What a brilliant idea – if only more companies were this encouraging.

Not only do they have a great vision and mission, but they have great tasting subs that are out of this world – but with a Melbournian twist. Check them out – there are 3 different Melbourne CBD locations. They also do catering for Private Gigs and Functions – you can check out their packages here – http://herosubs.com.au/catering

Rating : 3.5 Pandas
Price: $
Menu – Refer to http://herosubs.com.au/menu/
Fullness: 100%
Atmosphere / Ambience: Funky and has a street-vibe to it!
Service: Friendly
Online Booking: No
Restaurant Details, Location and Opening Hours:
http://herosubs.com.au/

357 Collins St, Melbourne
(Opposite Huxtaburger, Food Court
Tel No: 9629 6067
Opening Hours:
Monday to Friday: 10:00am – 4:00pm
Saturday & Sunday: Closed

28 Hardware Lane, Melbourne
Tel No: 9642 8891
Opening Hours:
Monday to Friday: 10:00am – 5:00pm
Saturday: 11:00am – 3:00pm
Sunday: Closed

1 Steward St, Melbourne
(Back of RMIT SAB Building 80)
Tel No: 9995 4655
Opening Hours:
Monday to Friday: 10:00am – 4:00pm
Saturday & Sunday: Closed

Hero Subs on Urbanspoon

Facebook: https://www.facebook.com/herosubsau?ref=ts&fref=ts
Instagram: herosubsau
Twitter:@HeroSubsAU

Nieuw Amsterdam – French Bistro with New York Style

panda 4.5 rating

Menu:
Menu at Nieuw Amsterdam

Nieuw Amsterdam is a newly opened restaurant / bar in the heart of the city – located in Hardware Street in Melbourne. From the name I assumed that it had a Dutch influence  to the food but stepping inside and looking at the menu I realised I was wrong – there was a strong New York vibe to the venue and even the staff had the same vibe. Nieuw Amsterdamn was actually named after the original Dutch settlement on the island of Manhattan.

As you enter the venue you are greeted by a set of stairs which takes you to the main restaurant area. As you go up the stairs the menu is open space with the bar/kitchen to the left and the seating area all around. There is exposed brick, wooden floors, dark wooden tables and large windows. If you venture down the stairs to the basement area, you will find yourself at the Bar part of Nieuw Amsterdam and it really does feel like you are in downtown New York – dark and mood-lit, with a DJ spinning some tunes. The interior was designed by Eades & Bergman who are also responsible for places such as The Meatball & Wine Bar, Mr Miyagi and Bomba Bar.

Nieuw Amsterdam is owned by Michael Roszbach (ex Cookie) and the chef is Nick Stanton (ex Woods of Windsor) – who brings a French influence to his American style cooking passion. Everything is made in house and is a testament to great food. We are given the most delicious pull apart bread which was warm, fluffy and simply devine to start with! Needless to say it was gone pretty quickly.

The menu is split into 5 sections – Appetisers, Mains, The Pit Grill, Sides and Desserts. There is a focus on meat dishes, but there are actually a variety of vegetarian and seafood dishes as well. The dessert even has a Pumpkin Donut dish served with Kentucky bourbon cream! Appetisers consist of dishes like Chicken Waffles, Cured Meats and BBQ Scallops, Kingfish Ceviche. The Pitt Grill have dishes which have lamb, chicken, beef and pork and the mains consist of two vegetarian dishes, clam chowder and rabbit meatballs. There are 5 sides and 3 desserts to choose from as well. If you don’t want to have to pick your dishes there is the Nieuw Banquet which costs $45 per person to try out the chefs recommendations. Nieuw Amsterdam also does lunch and has offerings such as deli style sandwiches  as well as a BBQ meat tray – where you choose three types of proteins and it comes with a side. Check out the link to their lunch menu below.

There were three of us at dinner so and as most of the dishes could be shared we picked 2 appetiser dishes, 1 main, 1 pit grill and 1 side dish and of course finished it off with a selection of 2 desserts.

The first appetiser we ordered was the Kingfish Ceviche – Daikon, Dashi dressing, Crunchy Quinoa, finger limes, topped with salmon roe. The dish was presented beautifully and was quite colourful. The crunchiness of the quinoa paired with the kingfish coupled with the daikon and dashi dressing was fantastic. All the components together really did enhance the flavour of the fresh kingfish. The additional pop and burst of flavour from the salmon roe was a treat as well.

The next appetiser we got was the BBQ Scallops with Mango Gazpacho, Avocado and Chilli – once again brilliantly plated up and even more colourful than the Kingfish dish – with the bright red of the chilli contrasting against the cream coloured scallops with the hint of brown on the top and the soft green avocado, finished with the bright yellow of the mango gazpacho. The scallops were perfectly cooked and the right amount of smokiness and BBQ flavouring. The combination of the mango, avocado and chilli were truly divine – another must have dish.

Next up were the main dish and the pit grill dish. The main dish we ordered was Baked Eggplant with Grilled Tofu, Mushrooms and Spiced Yoghurt with the pit grill dish being Spiced Lamb Leg with Cauliflower, Pomegranate and Herb Dressing.

The Eggplant dish came with the eggplant at the base with the tofu, mushroom sitting on top with the spiced yoghurt dressing drizzled around it. I am usually not a fan of cooked eggplant like this but this dish I must say was quite good. The rich flavour of the eggplant together with the tofu and mushrooms finished with the tang of the spiced yoghurt did have me going back for more.

The Lamb leg was cooked perfectly and you can see for yourself in the picture – darker on the outside and a light browny pink shade on the inside. The pomegranate and cauliflower combination really did work well with the flavours of the lamb.

For the sides we ordered the Red Cabbage and Chilli Slaw – and was quite a large and generous serving. The bright purple cabbage together with splashings of the red chilli and fried onion was a really great side dish. There was a mixture of crunch, freshness, tang and spice all in the one dish. You could almost just have it on its own.

You cannot end a fantastic meal like we were having without trying at least one thing from the dessert menu. There are only three desserts to select from – we went with the Berry Split – Berry jelly, White Chocolate Mousse, Cream Cheese Sorbet and the The Nieuw Chocolate Bar – Banana, Tonka Bean Ice Cream. The other dessert was the Pumpkin Donuts.

The Berry Split desserts comes in a glass and is a layered dessert almost reminiscent of a trifle – and the best way to enjoy the dish is to make sure you get all the layers in one spoonful. There was an added bonus of popping candy added at the very top for even more excitement. The bottom layer is the white chocolate mousse, next is the berry jelly and the final layers are the cream cheese sorbet and popping candy with fresh berries laced in between and topped with a almond praline crisp. The flavours really work together and are a really fresh and delicious dessert – I couldn’t get enough of it!

The Nieuw Chocolate Bar dessert was a really rich, smooth and chocolaty dessert coupled with the sautéed banana and finished with the vanilla bean ice cream. It was presented beautifully with a taste to match – it really does taste as good as it looks!

The staff are very friendly and helpful in identifying how many dishes will suffice for your table and recommend dishes that they think are great. They really are quite passionate about the food they serve and will let you know when they love a dish – I think this such a great trait – if the staff are excited about the food – you know you are onto a good thing.

Nieuw Amsterdam is a great new venue with a fantastic location and a great vibe! If you have never been to New York or are missing your New York days – check this place out!

Rating : 4.5 Pandas
Price: $$
Menu – Refer to above. Consists of Appetisers, Mains, The Pit Grill, Sides and Desserts. There is also the Nieuw Banquet for $45 per person where the chef picks your dishes.

Lunch Menu:  http://www.nieuwamsterdam.com.au/assets/lunch.pdf
Dinner Menu: http://www.nieuwamsterdam.com.au/assets/dinner.pdf
Fullness: 100%
Atmosphere / Ambience: Relaxed, Casual and Funky – a little piece of downtown Manhattan right here in the heart of the Melbourne CBD.
Standout Dish: BBQ Scallops with Mango Gazpacho, Avocado and Chilli  AND Berry Split – Berry jelly, White Chocolate Mousse, Cream Cheese Sorbet
Service: Fantastic and Really friendly. Helpful in assisting with the selection of dishes as well.
Online Booking: Yes via website – http://www.nieuwamsterdam.com.au/
Restaurant Details and Location:
http://www.nieuwamsterdam.com.au/
106-122 Hardware Street, Melbourne
Tel No: 9602 2111

Opening Hours:
Monday to Wednesday: 12pm -1am
Thursday & Sunday: 12pm -3am
Friday & Saturday: 12pm – 5am

Nieuw Amsterdam on Urbanspoon