EatNow – Taking Over Online Ordering

Eatnow-Logo-Stacked

Eatnow Logo - Octo
 2. EatNow Search Results
1. Once you select your suburb a list of restaurants in your area will appear for you to browse and choose from

3. EatNow Restaurant Menu
2. You then select a restaurant which shows you the Restaurant address, Customer Reviews, and any deals the restaurant offers

4. EatNow Menu of Restaurant
2a. If you select the “Skip To..” located on the top right corner – you can jump to particular sections on the Menu

5. Picking a Dish
3. When you select the dishes you wanted – a popup shows the options you can choose for the dish

6. Viewing Shopping Cart
4. Once yo have selected all your dishes – you select the Shopping Cart to view your order to proceed

7. Registering as New User
5. If you are a new customer to the App or Site – you will be asked to Register

8. Choosing the Deal
6. Once you have registered you will be taken back to the Shopping Cart page and the opportunity to select a deal (if the restaurant you select has offers available)

9. Completing the Order
7. At this stage you can still modify your order should you need to. If there are no changes – select Continue.

10. Paying for the Order
8. Next you will be prompted for a payment option – Credit Card, Paypal or Cash (either on delivery or if you go in-store to pick-up

11. Order Completion
9. Once you have made your payment – you will receive a pop-up message telling you the next steps
12. Email Confirmation
10. An email confirmation is sent to you with the details of the order, as well as giving you a tax invoice

12a SMS Confirmation
11. An SMS is sent as well stating the order number and the time of delivery, as well as contact details of the restaurant should you need to get in contact with them

1. EatNow App  13. Can view your order from home screen
12. When you return to the App – you can review your order and if you enjoyed this particular order you can re-order the exact same order

14. Can also write a review 14a. Email review
13. You can also leave a review for the restaurant

  Closeup of EatNow Order from Swan Thai EatNow Order from Swan Thai EatNow Order from SwanThai
The delicious food from Swan Thai Restaurant

I was invited by EatNow to try their online takeaway feature in order to show the ease and convenience of using this service. For those of you who haven’t heard of EatNow they are an Australian owned and operated business that was founded in 2010 by a few hungry Australians, that aims to provide excellent coverage for takeway food and home delivery Australia Wide. EatNow belong to Australia’s Number 1 Online Takeaway Group – Catch Group and have 4400+ restaurants listed and are continuously looking for new restaurants to add to their list – in fact if you can’t find your favourite restaurant you can suggest it via their website to let them know.

There are also special offers and discounts that are offered to you when you make an order – for example the restaurant that you are ordering from could have a special deal. There is no sign up fee at all and the site is free to use – and you receive an instant SMS confirmation once your order has been placed.

I decided to test out the app version of EatNow as these days almost everyone is constantly on their phone and use apps regularly to get things done. I downloaded the EatNow app from the Google Play Store and proceeded to start the app up. If you have your location services on your phone – the suburb of the area you are located in will come up, if not you simply enter either your suburb name or the postcode – then select your suburb.

Next a list of restaurants will come up relating to your suburb. There are also two tabs that you can choose from – PICK UP or DELIVERY. I wanted to see the list of restaurants under DELIVERY. You can view at a high level the rating that fellow EatNowers have given the restaurants, as well as the cuisine (e.g. Italian, Pizza, BBQ & Grill, Dessert etc.) and dietary requirements – such as Gluten Free, Halal etc. Here you can also see which restaurants you can PRE-ORDER (this means that you can place an order with them before the actual restaurant is open or even for the next day) at as well as restaurants that have special DEALS associated with them.

We felt like Thai food for dinner on Sunday night so we picked Swan Thai. Once you click into the restaurant you can browse their menu. If you are a regular and know what you want already there is a button located at the top right hand corner which says “Skip To..” – this allows you to go straight to the menu section you are after to choose your dish. From this page you can also view Customer Reviews and see any deals (if any) the restaurant has.
I am not a regular so therefore I decide to scroll thru the menu. I see a dish that sounds delicious – Fresh Thai Basil Stir Fried – there is a description of the dish as well. I click on this and a pop up appears allowing me to choose if I want Prawns, Beef, Vegetable or Chicken. One modification that I would suggest here would be a comments section if you wanted to make any modifications to the dish such as making the dish less spicy or spicier, or if you wanted to have both chicken and prawns in your dish. I did have a look at other restaurants and you get the option to modify dishes – such as with pizza’s – you can select which toppings you want to add and at an Indian restaurant it allows you at this stage to choose the spiciness.
I pick Vegetable and then click the Add to Cart button. You can view your cart at any time by clicking the icon located in the top right hand corner. Once inside your cart you can easily use the + and – buttons to add extra quantity. The Cart also gives you a sub total.

Once you have finished picking out what you want to order you click on the Shopping Cart Icon and scroll down to select which Deal (if the restaurant you have selected offers one) you want, followed by the delivery time. Something cool to note is that if the restaurant is already open – there is a delivery time set as default to “ASAP.”
For first time users you will be required to click “Continue” – once you do this you will be taken to “Sign In” page – where you can register as a New User or login with your Facebook Account. I register myself as a new user. You receive an email confirmation about signing up to EatNow.

You then are taken back to the Shopping Cart page and this is where you fill in your Delivery Address, Mobile Number and enter your payment details. At this stage there is a Comments section where you can add any comments you want to make for your order. As I mentioned earlier I think it would be handy to do it at the dish level. Once you have entered all these details in and press Place Order you will receive a pop up that tells you that once the order has been accepted by the restaurant you will receive an SMS and an email will follow.

About 1 minute later I receive an SMS telling me my order number as well as a delivery time (in my case it was 45 minutes). It also has the phone number of the restaurant in case we need to make any changes. I check my email and there is an email confirmation with the same details as well as giving you a tax invoice.

The home page of the app has the list of orders that you have put in so that you can view what you have ordered. There is also an option to re-order the same order that you have placed another time, as well as to leave a review for the restaurant. There is also a list that starts to populate with “My Recent Restaurants” which I think is handy to have if you generally are ordering from home and want to have it as your regular.

The order arrives 15 minutes before its mentioned arrival time – so the order gets to me in 30 minutes. The food comes packaged well and was still very warm. The fried rice and curries came in a plastic container with the roti in a brown paper bag.

The Fresh Thai Basil Stir Fried Vegetable was delicious and spicy – just how we like it! The vegetables were fresh and crunchy. The Thai Style Fried Rice Vegetable and Black Pepper and Garlic Stir Fried Chicken were just as delicious – fresh, wholesome and all round tastiness. The Roti Bread was crunchy, crispy and came served with a satay sauce – perfect!

The experience with the EatNow app was brilliant – simple, intuitive and easy to use. I would definitely be using the app again to order in and would recommend it to everyone to try it out – especially for those lazy nights when you don’t feel like cooking or just want a late night snack.
You can also subscribe with EatNow to save your details which greatly increases the speed and ease of ordering your takeaway next time and important updates – or follow them on Facebook and Twitter. Definitely 5 Pandas for service!

So just to recap, the general order process is simple:

– Search for restaurants in your suburb
– Browse by restaurants or cuisine
– Filter results by user reviews, distance, latest deals/offers, minimum delivery
– Order using the interactive menus – want extra spicy or hate mushrooms? No problem with our customisable options
– Get real-time notifications and a confirmation of your order, letting you know how long your order will be
– Secure and safe payment options, PayPal, Visa, Cash
– With EatNow you can order food from your mobile, tablet or PC
– Download the award winning EatNow App – 2013 Winner of the Oria Best App, Online Retail Industry Awards

Check out EatNow

Twitter: www.twitter.com/EatNowAu
@EatNowAu

Instagram: www.instagram.com/eatnowau
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Facebook: https://www.facebook.com/eatnow.com.au/timeline?ref=page_internal

Swan Thai
25-27 Lake Street, Caroline Springs
Tel No: 8358 5555

Opening Hours
Lunch:
Wednesday to Sunday: 12:00pm – 3:00pm
Dinner:
Monday to Sunday: 5:30pm – Late

Click to add a blog post for Swan Thai Restaurant on Zomato

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Gasolina – Motorcycles, Pizza and Good Food

Menu:

Custom Bar Snacks Custom Bar Snacks2 Grills and Mains One Drop Lunch Pasta Pizzas Salads and Starters Sandwiches, Sliders Sweets

I was in charge or organising a team lunch around our work area and I had previously been to Gasolina and really liked the space and thought they did pretty good pizzas – so decided on trying this place again. Right from the start the staff were very helping as I needed for them to send through a menu and needed to pre-order food as well. I think I must have called them at least 5 times, and yet they were still so patient and helpful in answering my questions with regards to various dietary requirements. A big tick for customer service.

Gasolina is located in Docklands and is part restaurant, part bar and part motorcycle garage and workshop – all located conveniently in a shed at South Wharf. The cuisine is traditional Italian complete with wood fire pizzas, grilled meats and the variety of the homemade pasta’s. The space is vast and has kept its warehouse/shed feel with the bar splitting up the dining area to the right and a lounge area with lounges, tables and Robot art. You also have direct access to the garage next to Gasolina which houses customer motorcycles and a few automobiles. To keep with the theme – there are motorcycles scattered around the restaurant / bar area too. What is also very unique and a huge point of difference is that there are Transformer robot replicas around the place – there was a mini one located on the bar and a HUGE robot located in the loungey area. I loved it!

Gasolina serves traditional Italian food such as wood fire pizzas, daily made pasta as well as grilled meats. The menu’s are rather funky as well and resembles a block of wood with a bolt to tie back to the workshop. Something new that they are trailing is a menu called a One Drop Lunch – which costs $25 and comes with a house wine, beer or a soft drink. What it is, is essentially 3 courses all served in “one drop” in a tray that resembles a Thali that some Indian restaurants use. You get an entrée, main and dessert as well as bread with olive oil and whipped butter and the best part – a tablet that looks like a refresher mint – but is actually a wet towel once you have completed your meal. You simply drop this table into water and voila it becomes a towelette. Very cool hey!

You get to choose out of three options for each of the courses and there are also vegetarian and gluten free options available. Refer to the menu above to see the options.

For my One Drop lunch – I got the Insalata, The Mushroom Risotto and the Chocolate Mousse. The Insalata caprese came with vine tomato, pesto, buffalo mozzarella, ligurian olive, balsamic, and was quite refreshing. The ingredients were fresh and juicy. The Mushroom risotto was served with marscapone and truffle oil and was quite filling and really tasty. The risotto rice was cooked perfectly. The Dark Chocolate mousse came with poached pear and cookie crumbs – and had a rich taste which paired well with the sweetness of the poached pears.

I really like this concept and think it’s a great and novel idea!

Rating : 3.5 Pandas
Price: $$
Menu – Refer to the thumbnails above – there is a Pizza, Pasta, Sides, Salads, Starter, Dessert and One Drop Lunch Menu
Fullness: 100%
Atmosphere / Ambience: Warehouse feel and inviting
Service: Great and very friendly!
Online Booking: Yes via website – http://gasolina.com.au/gasolina-restaurant-bar/
Restaurant Details and Location:
http://gasolina.com.au/gasolina-restaurant-bar/
25 Dukes Walk, South Wharf Promenade
Ph: 03 9696 1169

Opening Hours:
Monday to Sunday: 11am – Late
Kitchen open from 12PM Daily

Gasolina Melbourne on Urbanspoon

90 Secondi – BEST PIZZA in Melbourne!

panda 5 rating

I work around the Docklands area and sometimes with the guys at work we head to Ethihad Stadium at lunchtime. It was on one of these lunchtime trips that I saw a new food place opening at the bottom of the new NAB building at Ethihad Stadium near Gate 3 and mentioned to the guys at work that we need to come check it out once it opened – and we did!

The brand new food place in question is 90 Secondi. This is the latest venture by Johnny Di Francesco, who is also responsible for the acclaimed 400 Gradi pizzeria in Brunswick East. 90 Secondi, is named after the traditional time needed to cook a true Neapolitan-style pizza and it certainly in my opinion is the tastiest and bestest (even if that isn’t a real word) pizza in Melbourne.

Pizza here is made from a custom made wood-fire pizza open which has been shipped directly from Napoli. In fact even mozzarella di bufala (another name for buffalo mozzarella) is air freighted fresh from Caserta in Italy. If that is not authentic in terms of ingredients then I do not know what is! The basis for creation of such great tasting pizza is the oven set at 400 degrees (hence the name 400 Gradi for Di Francesco’s other restaurant) at 90 seconds (ala 90 secondi!) – if pizza is in the oven for longer than 90 seconds than it isn’t a true Neapolitan-style pizza – together with quality dough and use of fresh ingredients.

We went to lunch on a Friday and lucky we made a booking, as the place quickly filled up. The place is open and modern and perfectly lit with filament light bulbs. To add to this there are timber tables, high ceilings (giving it a roomy feel) and accents of red in the form of funky chairs and cris-crossed large light fittings. There is seating both downstairs and upstairs – with a bar / coffee counter station in the middle of the downstairs section. As you walk to your table you get sight of the open kitchen and large wood fire oven where all the magic is created.

When I first walked in – the first thing I saw was one of the chefs twirling the dough around to get it to that thin base – so that’s how they get the base just right! =) We were seated at our table and given the menu. The menu consists of Pizza’s mainly (duh!) but there are also dishes like zucchini flowers and meatballs under the heading Stuzzichini, Pasta dishes, Char grilled lamb ribs and a Mussel dish under the Secondi Menu, fresh salads under the Contorni e Insalate heading and of course finshing with Desserts such as Panna Cotta, Tiramasu and Nutella Calzone under Dolci.

There was a unanimous decision around the table to order pizza’s as they all sounded delicious. I decided to get the Toscana pizza which came with Mushrooms, Goats Cheese, Fior di Latte and Rocket. The pizzas didnt take long to come out and when it did they looked just as good as they sounded. We all couldn’t wait to have the first bite. The crusts were thin – exactly the way that I like my pizza – lightly charred, with a light puffiness to them. The Goats Cheese and Mushroom combination with the Blanco base was oozing with flavour and deliciousness. Loved it. I also got to try the Margherita Verace – San Marzano Tomato, Mozzarella di Bufala, Basil and Parmesan. The Mozzarella di Bufala worked well with the tomato and the basil – such a simple pizza but done fantastically. They say you can tell a good pizza place if their Margherita pizza is great – so going on that – this place is the best. Other pizzas that people got was the Guancia – San Marzana Tomato, Fior di Late, Pancetta, Mushrooms, Olive and Zingara – San Marzano Tomato, Fior di Latte, Hot Salame, Rocket. Both of these pizzas as well had the same response when asked how the pizza was – they all loved it.

The pizzas are quite large in size but you never see a plate that isn’t empty because why would you want to waste such great tasting pizza. The pizzas are quite filling, that you are almost left no room to try out the dessert. On another (of the many occasions that I have already been there)  – I tried out the Nutella Calzone – which you can get in both Mini and Grande size. I ordered the Mini size and was surprised when it came out to see how big the Mini size was – if this was the mini size just how big is the Grande size. The dough was soft and tasty – just like the pizza dough – and was filled with warm, oozy nutella and is one to try for all the chocolate lovers. One thing I wasn’t a huge fan of was the ice-cream that came with the Calzone – but then again that could be just me.

90 Secondi is open for breakfast, lunch and dinner, and it set up to be more of a casual dining venue which is different to 400 Gradi. The idea behind the location is to target some of the footy traffic before a game, as well as the corporate people around the area. It certainly is a welcome addition to the area and really does brighten up the food scene out at Docklands. 90 Secondi is authentically Italian and serves delicious food – the staff are friendly and welcoming which is an added benefit. The coffee here is pretty damn good as well – I walked all the way around from my seat during half time at a footy game to get coffee – strong nutty and creamy flavours. Their Chai Lattes are just as tasty as well.

If you love Italian and love pizzas – you definitely have to try this place out. You don’t know what you are missing.

Rating : 5 Pandas
Price: $$
Menu – Refer to picture above
Fullness: 100%
Atmosphere / Ambience: Casual, Relaxed and Fun – A little piece of Italy in Docklands
Standout Dish: Any of the Pizzas! You wont be disappointed
Service: Fantastic, Friendly and Attentive
Online Booking: No
Restaurant Details and Location:
90secondi.com.au
1/700 Bourke Street, Docklands
(Opposite Gate 3, Ethihad Stadium)
Tel No: 9600 2841

Opening Hours
Monday to Friday: 7am – 11pm
Saturday & Sunday: 12pm – 11pm

90 Secondi on Urbanspoon

Firechief – Chief of all Pizzas?

panda-3-5-rating1

It was Tuesday night catchup dinner with some of the guys from work and I picked Firechief. I had read up on this place as it had been rated quite highly in terms of having one of the best pizzas going around. I hadn’t made a booking but luckily we arrived around 6:15-6:30pm and got one of the last tables as it filled up pretty quickly after this.

Firechief comes to you from entrepreneur Paul Mathis (he also owns Coffeehead, Goldilocks Cafe to name a few) together with initiative of head pizza chef Daniel Baresse. When you walk in you think you are in a renovated fire station, however it is not. There are high ceilings completed with the centerpiece of the venue – a massive low hanging chandelier – made of timber and brass fittings. There are bright yellow metal beams which are framed around the room complete with red and white checkerboard tiles on the floor. From the main dining area you have a view of the open kitchen and you can see the chefs busily making your food for you in a flurry of activity. It looks and feels like quite a fun place to just hang out, with a family friendly atmosphere.

The pizza and the other food here is authentic to the extent where Mathis sent his head chef Gabriel Espinoza and head pizza chef Daniel Barrese to Naples to attain accreditation from Associazione Verace Pizza Napoletana – an international body established to protect the heritage and tradition of the Neapolitan pizza. There are only 3 other accredited chefs in Australia and only around 370 world wide are permitted to use the DOP (Denominazione di Origine Protetta, or controlled designation of origin) certification.

To add to this Firechief has a trio of Italian-made overs – a Valoriani volcanic-clay wood-fire over, a Moretti twin-deck, stone-based model and a modern conveyor-belt oven – each of which cook at different rates and temperatures. The differences between these ovens are written in the menu and helps to provides the patrons with information on what they want to order. I think in doing this it allows us to also learn more about the different styles and how pizzas can be prepared.

From each of the three different ovens, there is a selection of 8 different pizza’s to choose from. It is quite tough making a decision on what pizzas you want. There is a choice of the common pizzas such as Margherita (you can choose a Margherita pizza from each of the three different ovens in fact), Mexicana, Hawaiian and Vegetarian. Then there are the interesting pizza’s which consist of a mixture of different ingredients such as Egg&Bacon, Fresh Sardines, Melanzane & Peperoni and Braised Lamb just to name a few.

There were three of us at dinner, so we decided to go with 2 pizza’s and a pasta dish, as well as a side – all to share. Due to my diet constraints we got the Prawn & Pancetta pizza minus the Pancetta, the Fresh Sardines pizza and the Tagliatelle Prawn. For the sides we were tossing up between the Pea & Spinach Salad and the Warm Chickpea Salad – we settled on the Chickpea Salad. Both the pizzas we chose came from the Moretti oven – which is worked on hand & shovel, cooked on a stone floor at 360 degrees for four minutes. This is one of the most popular types of pizzas in Italy.

The pasta is made fresh everyday at Mathis’ Coffeehead. The Tagliatelle Prawn came with cherry tomatoes, chilli, garlic, fresh herbs and of course prawns. The flavours were perfectly balanced and prawns fresh. My only critique was that the pasta stuck together and was hard to separate. Indeed the pasta was made beautifully and tasted delicious. There is a total of 3 different pasta dishes that you can try out.

The Prawn Pizza was my favourite dish of the night – the base was not too thick – just the way I like it and is made as per the DOP tradition and comprises of 00-flour, yeast, salt, purified water and no additives. Healthy and delicious  – the perfect pizza! The base was chewy and had the right amount of crisp to it. The Prawn pizza consisted of fior di latte cheese on the base which is topped with garlic marinated tiger prawn cutlets and topped with a mojo dressing and completed with fresh rocket. The prawns were marinated deliciously and tasted fantastic – it is one of the yummiest prawn flavours I have had – simple yet tasty. My one gripe would be that there was too much of rocket on top of the pizza, which made the great flavours get drowned out by the pepperyness of the rocket. But overall it was a super yummy pizza.

The Fresh Sardines pizza consisted of crushed tomato, fresh sardine fillets, shallots, capers, garlic, chilli & fresh parsley. This pizza was good, but not great. The Sardines were definitely fresh, however the flavour of the sardines for all of us was too strong. Not really a fan of the major fishy taste. What did help was adding some of the natural yoghurt (from the warm chickpea salad) – it helped cut through the strong fishy flavour. The capers added a tang and the chilli and parsley completed the mix.

The Warm Sauteed Chickpea Salad was another winner- it came with lemon spinach and natural yoghurt. The chickpeas were sauteed and had just the right amount of saltiness, together with the acidity of the spinach and the yoghurt it was a great mix. The warmness of the chickpeas and together with the coldness of the yoghurt further enhanced the dish.

Even though Firechief does specialise in Pizzas but they do have a section aptly titled “plates other than pizza..” with dishes like calamari, sausage, chicken breast just to name a few.

If you are a reader of my blog, you will know I am big fan of desserts, but tonight I was way too full to try any. Having to come back to try the desserts wont be my only excuse to come back to Firechief, the pizzas and pasta dishes do that all on their own. Their techniques are world class and the end result is delicious and authentic dishes. What more could you ask for?

Rating : 3.5 Pandas
Price: $$
Menu – can be found at http://www.firechiefpizzeria.com.au/wp-content/firechief_uploads/FC_Menu-8April13-PDF.pdf
There is also a take away menu – http://www.firechiefpizzeria.com.au/wp-content/firechief_uploads/FC_Takeaway_Menu_030313-.pdf
Fullness: 100%
Atmosphere / Ambience: Fun, Family Friendly and Welcoming. Its great for a chilled out catchup with friends and family after work. It truly is a great place to just relax and enjoy great food.
Standout Dish: Prawn(&Pancetta) Pizza from the Moretti Oven
Service: Friendly and happy to help explain any dishes that you might have a question about.
Online Booking:No
Restaurant Details and Location:
http://www.firechiefpizzeria.com.au/
169 Camberwell Road, Hawthorn East
Tel No: 9831 1700

Opening Hours:
Lunch
Monday to Sunday: 12pm – 3pm
Dinner
Monday to Sunday: 5pm – Late

Firechief on Urbanspoon