EatNow – Taking Over Online Ordering

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Eatnow Logo - Octo
 2. EatNow Search Results
1. Once you select your suburb a list of restaurants in your area will appear for you to browse and choose from

3. EatNow Restaurant Menu
2. You then select a restaurant which shows you the Restaurant address, Customer Reviews, and any deals the restaurant offers

4. EatNow Menu of Restaurant
2a. If you select the “Skip To..” located on the top right corner – you can jump to particular sections on the Menu

5. Picking a Dish
3. When you select the dishes you wanted – a popup shows the options you can choose for the dish

6. Viewing Shopping Cart
4. Once yo have selected all your dishes – you select the Shopping Cart to view your order to proceed

7. Registering as New User
5. If you are a new customer to the App or Site – you will be asked to Register

8. Choosing the Deal
6. Once you have registered you will be taken back to the Shopping Cart page and the opportunity to select a deal (if the restaurant you select has offers available)

9. Completing the Order
7. At this stage you can still modify your order should you need to. If there are no changes – select Continue.

10. Paying for the Order
8. Next you will be prompted for a payment option – Credit Card, Paypal or Cash (either on delivery or if you go in-store to pick-up

11. Order Completion
9. Once you have made your payment – you will receive a pop-up message telling you the next steps
12. Email Confirmation
10. An email confirmation is sent to you with the details of the order, as well as giving you a tax invoice

12a SMS Confirmation
11. An SMS is sent as well stating the order number and the time of delivery, as well as contact details of the restaurant should you need to get in contact with them

1. EatNow App  13. Can view your order from home screen
12. When you return to the App – you can review your order and if you enjoyed this particular order you can re-order the exact same order

14. Can also write a review 14a. Email review
13. You can also leave a review for the restaurant

  Closeup of EatNow Order from Swan Thai EatNow Order from Swan Thai EatNow Order from SwanThai
The delicious food from Swan Thai Restaurant

I was invited by EatNow to try their online takeaway feature in order to show the ease and convenience of using this service. For those of you who haven’t heard of EatNow they are an Australian owned and operated business that was founded in 2010 by a few hungry Australians, that aims to provide excellent coverage for takeway food and home delivery Australia Wide. EatNow belong to Australia’s Number 1 Online Takeaway Group – Catch Group and have 4400+ restaurants listed and are continuously looking for new restaurants to add to their list – in fact if you can’t find your favourite restaurant you can suggest it via their website to let them know.

There are also special offers and discounts that are offered to you when you make an order – for example the restaurant that you are ordering from could have a special deal. There is no sign up fee at all and the site is free to use – and you receive an instant SMS confirmation once your order has been placed.

I decided to test out the app version of EatNow as these days almost everyone is constantly on their phone and use apps regularly to get things done. I downloaded the EatNow app from the Google Play Store and proceeded to start the app up. If you have your location services on your phone – the suburb of the area you are located in will come up, if not you simply enter either your suburb name or the postcode – then select your suburb.

Next a list of restaurants will come up relating to your suburb. There are also two tabs that you can choose from – PICK UP or DELIVERY. I wanted to see the list of restaurants under DELIVERY. You can view at a high level the rating that fellow EatNowers have given the restaurants, as well as the cuisine (e.g. Italian, Pizza, BBQ & Grill, Dessert etc.) and dietary requirements – such as Gluten Free, Halal etc. Here you can also see which restaurants you can PRE-ORDER (this means that you can place an order with them before the actual restaurant is open or even for the next day) at as well as restaurants that have special DEALS associated with them.

We felt like Thai food for dinner on Sunday night so we picked Swan Thai. Once you click into the restaurant you can browse their menu. If you are a regular and know what you want already there is a button located at the top right hand corner which says “Skip To..” – this allows you to go straight to the menu section you are after to choose your dish. From this page you can also view Customer Reviews and see any deals (if any) the restaurant has.
I am not a regular so therefore I decide to scroll thru the menu. I see a dish that sounds delicious – Fresh Thai Basil Stir Fried – there is a description of the dish as well. I click on this and a pop up appears allowing me to choose if I want Prawns, Beef, Vegetable or Chicken. One modification that I would suggest here would be a comments section if you wanted to make any modifications to the dish such as making the dish less spicy or spicier, or if you wanted to have both chicken and prawns in your dish. I did have a look at other restaurants and you get the option to modify dishes – such as with pizza’s – you can select which toppings you want to add and at an Indian restaurant it allows you at this stage to choose the spiciness.
I pick Vegetable and then click the Add to Cart button. You can view your cart at any time by clicking the icon located in the top right hand corner. Once inside your cart you can easily use the + and – buttons to add extra quantity. The Cart also gives you a sub total.

Once you have finished picking out what you want to order you click on the Shopping Cart Icon and scroll down to select which Deal (if the restaurant you have selected offers one) you want, followed by the delivery time. Something cool to note is that if the restaurant is already open – there is a delivery time set as default to “ASAP.”
For first time users you will be required to click “Continue” – once you do this you will be taken to “Sign In” page – where you can register as a New User or login with your Facebook Account. I register myself as a new user. You receive an email confirmation about signing up to EatNow.

You then are taken back to the Shopping Cart page and this is where you fill in your Delivery Address, Mobile Number and enter your payment details. At this stage there is a Comments section where you can add any comments you want to make for your order. As I mentioned earlier I think it would be handy to do it at the dish level. Once you have entered all these details in and press Place Order you will receive a pop up that tells you that once the order has been accepted by the restaurant you will receive an SMS and an email will follow.

About 1 minute later I receive an SMS telling me my order number as well as a delivery time (in my case it was 45 minutes). It also has the phone number of the restaurant in case we need to make any changes. I check my email and there is an email confirmation with the same details as well as giving you a tax invoice.

The home page of the app has the list of orders that you have put in so that you can view what you have ordered. There is also an option to re-order the same order that you have placed another time, as well as to leave a review for the restaurant. There is also a list that starts to populate with “My Recent Restaurants” which I think is handy to have if you generally are ordering from home and want to have it as your regular.

The order arrives 15 minutes before its mentioned arrival time – so the order gets to me in 30 minutes. The food comes packaged well and was still very warm. The fried rice and curries came in a plastic container with the roti in a brown paper bag.

The Fresh Thai Basil Stir Fried Vegetable was delicious and spicy – just how we like it! The vegetables were fresh and crunchy. The Thai Style Fried Rice Vegetable and Black Pepper and Garlic Stir Fried Chicken were just as delicious – fresh, wholesome and all round tastiness. The Roti Bread was crunchy, crispy and came served with a satay sauce – perfect!

The experience with the EatNow app was brilliant – simple, intuitive and easy to use. I would definitely be using the app again to order in and would recommend it to everyone to try it out – especially for those lazy nights when you don’t feel like cooking or just want a late night snack.
You can also subscribe with EatNow to save your details which greatly increases the speed and ease of ordering your takeaway next time and important updates – or follow them on Facebook and Twitter. Definitely 5 Pandas for service!

So just to recap, the general order process is simple:

– Search for restaurants in your suburb
– Browse by restaurants or cuisine
– Filter results by user reviews, distance, latest deals/offers, minimum delivery
– Order using the interactive menus – want extra spicy or hate mushrooms? No problem with our customisable options
– Get real-time notifications and a confirmation of your order, letting you know how long your order will be
– Secure and safe payment options, PayPal, Visa, Cash
– With EatNow you can order food from your mobile, tablet or PC
– Download the award winning EatNow App – 2013 Winner of the Oria Best App, Online Retail Industry Awards

Check out EatNow

Twitter: www.twitter.com/EatNowAu
@EatNowAu

Instagram: www.instagram.com/eatnowau
eatnowau

Facebook: https://www.facebook.com/eatnow.com.au/timeline?ref=page_internal

Swan Thai
25-27 Lake Street, Caroline Springs
Tel No: 8358 5555

Opening Hours
Lunch:
Wednesday to Sunday: 12:00pm – 3:00pm
Dinner:
Monday to Sunday: 5:30pm – Late

Click to add a blog post for Swan Thai Restaurant on Zomato

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Menulog Competition – ENTER NOW!

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Thanks to the generosity of Menulog, I have two $10 voucher to giveaway to two lucky Grazing Panda readers to put towards their very own Menulog dining experience.

You can use the following link  http://www.menulog.com.au/browse/melbourne-vic to visit Melbourne restaurants to order Online.

You can refer to my blogpost with regards to Menulog here – https://thegrazingpanda.wordpress.com/2014/05/26/menulog-making-ordering-simpler/

Please share the love! If you know someone who would love to win this prize, let them know about this giveaway by spreading the word using the social media buttons at the end of this post.
Entry is easy. Just follow the prompts using the Rafflecopter App below. (App may take a few seconds to load.)
Please note: There are entry requirements  which are mandatory so be sure to follow the easy steps to ensure all of your entries count.
All winning entries drawn are screened to ensure they conform to these requirements and those that do not will be disqualified.
Terms and Conditions are as follows:
-Entry is open to residents of Australia only.
-The winner will be notified via email and given 48 hours to respond.
-If no response in this time, a new winner will be drawn.
-Total prize pool is valued at 2 x $10 and is to be used with a local Menulog restaurant of the winner’s choosing (where valid) and cannot be redeemed for cash.
-The winner’s details may be forwarded to Menulog for prize distribution.
-A voucher code will be emailed to the winner as supplied by Menulog and will be valid for 2 months from the date of issue.
-The voucher code will be valid for delivery only and payments via credit card.
-The voucher is valid for one use only.
-Grazing Panda is not liable or responsible in any way or form for prizes that are subsequently not delivered by a third party or arrive damaged or late.
-Judge’s decision is final.

Good luck!

To enter Please click the link below and follow the prompts:

a Rafflecopter giveaway

Menulog – Making Ordering Simpler!

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I was invited by Menulog to try their online takeaway feature in order to show the ease and convenience of using this service. For those of you who haven’t heard of Menulog they are NO 1 for online Takeaway in Australia and through their website you have the ability to Order food online at over 3500 restaurants around Australia. There are also special offers and discounts that are offered to you when you make an order – for example the restaurant that you are ordering from could have a special deal. For first time users of Menulog as well – there is 10% off on your first order. There is no sign up fee at all and the site is free to use.

The Menulog site is extremely easy to use and navigate as well. To begin with you can either enter in the suburb or postcode where you live in (or where you want the order to be delivered) – it will then bring up a list of restaurants in and around that area for you to choose from. On the left hand side there is a criteria bar, where you can refine your search – for example to search by cuisine, specials or even particular dishes.

When you are looking at the list of restaurants – there are different columns which offer information such as other users reviews of the place, the minimum order spend, the rating of the restaurant as well as any promotions that restaurant is offering. Once you find the restaurant you want – you simply click on the name and it will bring you to the menu of the restaurant. From here it is simply a matter of selecting the dishes you want. Depending on the dish there will be options that come up when you pick a particular dish – for example if you order a half /half pizza – there is a chance to select which two toppings you want for that pizza, or if you are ordering spring rolls – you get to select which filling you want such as vegetarian, seafood or meat. When you select you r first dish, Menulog will prompt you with the date and time that you want your order delivered. You can change this time and date later once you have completed your order as well.

When you have finished selecting all the dishes you want – you click on the PLACE ORDER button. This will take you to a page where you enter in your delivery address details (and here you can change the time and date of your order as well). It is also worth noting – if you find that you are short by a small amount (such as 10 cents to $1) from meeting the minimum order, when you select the PLACE ORDER button, an option will come up saying that you have not met the minimum order amount and you can go back and either add another dish or simply add the amount missing to the order – this is what I did as I needed 20cents more to make the minimum order cost. You can also add any comments you want to about your order or any delivery instructions required as well in the next page. They also give you an order number in order to track your order.

Menulog offers a FREE SMS confirmation service of your order as well, so you will need to enter in a mobile number for this. They send you an SMS telling you that your order has been confirmed and the time of delivery, and also gives you the restaurants number if any changes need to be made. It really is an efficient service that works quite seamlessly.

In addition to the SMS I received a phone call from Menulog around 3 hrs before my delivery time to confirm that I still wanted my order and the time which I wanted it as well. Now that’s service.

I placed an order with Kreate Noodle Bar in Lower Templestowe ( http://www.menulog.com.au/takeaway/templestowe-lower). I orderd a Seafood Spring rolls, Seafood Curry Laksa and Seafood PadThai. The delivery time was 7pm to my house – and they arrived around 6:50pm. Efficient! All the items of food ordered were there. The curry laksa even had the soup separate to the rest of the components which was good idea. The serving sizes were actually quite large, and could definitely feed more than one person! The food was very tasty and spicy and I would definitely order from them again.

The Menulog service is efficient, easy, timely and very convenient – especially for those rainy days when you don’t want to leave the house, or just don’t feel like cooking. I mean what beats ordering food from a selection of great restaurants and having it delivered right to your doorstep. If you haven’t tried out the service I would highly recommend them. You can also subscribe with Menulog to receive a newsletter which has Menulog specials and important updates – or follow them on Facebook and Twitter. Definitely 5 Pandas for service!

Check Menulog at http://www.menulog.com.au/

Facebook: https://www.facebook.com/Menulog.com.au
Twitter: https://twitter.com/Menulog

Who I ordered from:
Kreate Noodle Bar

9/325 Manningham Rd, Lower Templestowe
Tel No: 9852 4495

Kreate Noodlebar on Urbanspoon