EatNow – Taking Over Online Ordering

 
1. Once you select your suburb a list of restaurants in your area will appear for you to browse and choose from

2. You then select a restaurant which shows you the Restaurant address, Customer Reviews, and any deals the restaurant offers

2a. If you select the “Skip To..” located on the top right corner – you can jump to particular sections on the Menu

3. When you select the dishes you wanted – a popup shows the options you can choose for the dish

4. Once yo have selected all your dishes – you select the Shopping Cart to view your order to proceed

5. If you are a new customer to the App or Site – you will be asked to Register

6. Once you have registered you will be taken back to the Shopping Cart page and the opportunity to select a deal (if the restaurant you select has offers available)

7. At this stage you can still modify your order should you need to. If there are no changes – select Continue.

8. Next you will be prompted for a payment option – Credit Card, Paypal or Cash (either on delivery or if you go in-store to pick-up

9. Once you have made your payment – you will receive a pop-up message telling you the next steps

10. An email confirmation is sent to you with the details of the order, as well as giving you a tax invoice

11. An SMS is sent as well stating the order number and the time of delivery, as well as contact details of the restaurant should you need to get in contact with them

 
12. When you return to the App – you can review your order and if you enjoyed this particular order you can re-order the exact same order

13. You can also leave a review for the restaurant

 
The delicious food from Swan Thai Restaurant

I was invited by EatNow to try their online takeaway feature in order to show the ease and convenience of using this service. For those of you who haven’t heard of EatNow they are an Australian owned and operated business that was founded in 2010 by a few hungry Australians, that aims to provide excellent coverage for takeway food and home delivery Australia Wide. EatNow belong to Australia’s Number 1 Online Takeaway Group – Catch Group and have 4400+ restaurants listed and are continuously looking for new restaurants to add to their list – in fact if you can’t find your favourite restaurant you can suggest it via their website to let them know.

There are also special offers and discounts that are offered to you when you make an order – for example the restaurant that you are ordering from could have a special deal. There is no sign up fee at all and the site is free to use – and you receive an instant SMS confirmation once your order has been placed.

I decided to test out the app version of EatNow as these days almost everyone is constantly on their phone and use apps regularly to get things done. I downloaded the EatNow app from the Google Play Store and proceeded to start the app up. If you have your location services on your phone – the suburb of the area you are located in will come up, if not you simply enter either your suburb name or the postcode – then select your suburb.

Next a list of restaurants will come up relating to your suburb. There are also two tabs that you can choose from – PICK UP or DELIVERY. I wanted to see the list of restaurants under DELIVERY. You can view at a high level the rating that fellow EatNowers have given the restaurants, as well as the cuisine (e.g. Italian, Pizza, BBQ & Grill, Dessert etc.) and dietary requirements – such as Gluten Free, Halal etc. Here you can also see which restaurants you can PRE-ORDER (this means that you can place an order with them before the actual restaurant is open or even for the next day) at as well as restaurants that have special DEALS associated with them.

We felt like Thai food for dinner on Sunday night so we picked Swan Thai. Once you click into the restaurant you can browse their menu. If you are a regular and know what you want already there is a button located at the top right hand corner which says “Skip To..” – this allows you to go straight to the menu section you are after to choose your dish. From this page you can also view Customer Reviews and see any deals (if any) the restaurant has.
I am not a regular so therefore I decide to scroll thru the menu. I see a dish that sounds delicious – Fresh Thai Basil Stir Fried – there is a description of the dish as well. I click on this and a pop up appears allowing me to choose if I want Prawns, Beef, Vegetable or Chicken. One modification that I would suggest here would be a comments section if you wanted to make any modifications to the dish such as making the dish less spicy or spicier, or if you wanted to have both chicken and prawns in your dish. I did have a look at other restaurants and you get the option to modify dishes – such as with pizza’s – you can select which toppings you want to add and at an Indian restaurant it allows you at this stage to choose the spiciness.
I pick Vegetable and then click the Add to Cart button. You can view your cart at any time by clicking the icon located in the top right hand corner. Once inside your cart you can easily use the + and – buttons to add extra quantity. The Cart also gives you a sub total.

Once you have finished picking out what you want to order you click on the Shopping Cart Icon and scroll down to select which Deal (if the restaurant you have selected offers one) you want, followed by the delivery time. Something cool to note is that if the restaurant is already open – there is a delivery time set as default to “ASAP.”
For first time users you will be required to click “Continue” – once you do this you will be taken to “Sign In” page – where you can register as a New User or login with your Facebook Account. I register myself as a new user. You receive an email confirmation about signing up to EatNow.

You then are taken back to the Shopping Cart page and this is where you fill in your Delivery Address, Mobile Number and enter your payment details. At this stage there is a Comments section where you can add any comments you want to make for your order. As I mentioned earlier I think it would be handy to do it at the dish level. Once you have entered all these details in and press Place Order you will receive a pop up that tells you that once the order has been accepted by the restaurant you will receive an SMS and an email will follow.

About 1 minute later I receive an SMS telling me my order number as well as a delivery time (in my case it was 45 minutes). It also has the phone number of the restaurant in case we need to make any changes. I check my email and there is an email confirmation with the same details as well as giving you a tax invoice.

The home page of the app has the list of orders that you have put in so that you can view what you have ordered. There is also an option to re-order the same order that you have placed another time, as well as to leave a review for the restaurant. There is also a list that starts to populate with “My Recent Restaurants” which I think is handy to have if you generally are ordering from home and want to have it as your regular.

The order arrives 15 minutes before its mentioned arrival time – so the order gets to me in 30 minutes. The food comes packaged well and was still very warm. The fried rice and curries came in a plastic container with the roti in a brown paper bag.

The Fresh Thai Basil Stir Fried Vegetable was delicious and spicy – just how we like it! The vegetables were fresh and crunchy. The Thai Style Fried Rice Vegetable and Black Pepper and Garlic Stir Fried Chicken were just as delicious – fresh, wholesome and all round tastiness. The Roti Bread was crunchy, crispy and came served with a satay sauce – perfect!

The experience with the EatNow app was brilliant – simple, intuitive and easy to use. I would definitely be using the app again to order in and would recommend it to everyone to try it out – especially for those lazy nights when you don’t feel like cooking or just want a late night snack.
You can also subscribe with EatNow to save your details which greatly increases the speed and ease of ordering your takeaway next time and important updates – or follow them on Facebook and Twitter. Definitely 5 Pandas for service!

So just to recap, the general order process is simple:

– Search for restaurants in your suburb
– Browse by restaurants or cuisine
– Filter results by user reviews, distance, latest deals/offers, minimum delivery
– Order using the interactive menus – want extra spicy or hate mushrooms? No problem with our customisable options
– Get real-time notifications and a confirmation of your order, letting you know how long your order will be
– Secure and safe payment options, PayPal, Visa, Cash
– With EatNow you can order food from your mobile, tablet or PC
– Download the award winning EatNow App – 2013 Winner of the Oria Best App, Online Retail Industry Awards

Check out EatNow

Twitter: www.twitter.com/EatNowAu
@EatNowAu

Instagram: www.instagram.com/eatnowau
eatnowau

Facebook: https://www.facebook.com/eatnow.com.au/timeline?ref=page_internal

Swan Thai
25-27 Lake Street, Caroline Springs
Tel No: 8358 5555

Opening Hours
Lunch:
Wednesday to Sunday: 12:00pm – 3:00pm
Dinner:
Monday to Sunday: 5:30pm – Late

Advertisement

The Kettle Black – Next Level Cafe

Outside Kettle Black

Front of The Kettle Black

Business Cards

Sweet Counter

Unique Water Station

Entrance to The Terrace Area Seating

The Terrace Area Seating

The Terrace Area Seating

Inside Kettle Black – View of the Port Hole Wall

The High Ceilings

Inside the Apartment Side

The Barista Counter

Coffee at The Kettle Black

Fresh Flowers

Latte at The Kettle Black

Food at The Kettle Black

King Island Crayfish in an Ash Roll with Native Coastal Spinach, Lime & Yuzu Mayonnaise

House-made Coconut Yoghurt with Gluten-Free Grains, Seeds & Nuts, Toorak Station Prickly Pear, Rhubarb, Citrus Powders, Fruits and Flowers

King Island Crayfish in an Ash Roll with Native Coastal Spinach, Lime & Yuzu Mayonnaise

Menu:

Leading up to and in the just the few days that The Kettle Black had opened there been a lot of hype surrounding it – from the visual spectacle of the venue to the highly anticipated crayfish roll and of course, the delicious coffee. So of course I had to go and check it out for myself.

I decided to go during lunchtime (a late lunch around 2pm) as it is a short 10 minute tram ride from work. The Kettle Black is located on Albert Road in South Melbourne – a short walk from Domain Interchange. As you make your approach to The Kettle Black you are greeted by the white visual spectacle – a combination of a grand old Victorian building together with the ground floor of an Elenberg Fraser designed residential complex – 21 storeys in fact (!) – called Fifty Albert.

This magnificent -must try place – is brought to you by the team who are responsible for places like Top Paddock, Two Birds One Stone! Jesse McTavish (chef from Top Paddock) together with Top Paddock owner Nathan Coleman, along with business partners Ben Clark and Diamond Rozakeas, as well as Tim James (Two Birds One Stone) and Sam King (ex De Clieu). What a team! Coleman is in charge of the running the floor with King in charge of the coffee side of things.

The fit out is designed by the awesome twosome Kestie Lane and Hana Hakim from the quirky cool design company Studio You Me. They have brought two very different worlds seamlessly together using white walls, green Italian tiles as well a marble and brass detailing. The breathtakingly beautiful building begins with an outside eatery area located in front of the Victorian terrace. As you enter the venue there is a coffee cart where you can purchase takeaway coffees whilst you wait. Once you step inside you are greeted by a hotel like reception / cashier desk / sweet counter – there are a selection of sweet treats on display for you to choose from including the melt-in-your-mouth doughnuts from Doughboy Donuts.
From here the interior splits into two halves – the left side sits in the converted apartment block and is complete with a modern vibe, high ceilings (which is simply stunning and has a great effect thanks to a method of layering of white tiles against each other), fresh sunlight streaming in – thanks to the floor to ceiling windows – as well as an emerald green tiled and marble barista station. There is also the striking porthole-like wall which is a highlight in this room. The right side sits in the Victorian terrace side has a more homely feel complete with gold and brass trimmings (a very interesting looking light fitting that is reminiscent of two gold earrings), flowers and arched windows.
Another highlight that I saw whilst waiting for my table was the unique watering station – which consisted of a stone base with a gold sink and finished black tap ware with small square tiles in the background. Tables are wooden and there are mixtures of low tables, as well as one tall communal table. You can sit at the barista marble bar as well – with the look finished with green stools. What is also great is the addition of flowers in bottles throughout the venue – adds colour and class to the already classy venue.

The menu by McTavish is focussed on using mainly Victorian produce – or Australian when Victorian isn’t possible. The relishes and butter are made in house with bread supplied from Burnham Beeches, Wallaby from Flinders Island, Steak from Robbins Island, Seafood from King Island and house-fermented yoghurt. Coffee (espresso) is a custom blend from 5 Senses, as well as a rotating single origin. Filter coffee is sourced from specialists such as Small Batch and Market Lane. Another interesting fact to note is that The Kettle Black makes their own compost which they then use to grow their own leaves, herbs and flowers in their greenhouses and gardens.
Drinks include Cold Press Juices (there are two to choose from) as well as Fresh Juices (Orange or Ruby Grapefruit). There are also a selection of bottled drinks as well as Ice Chocolate and Iced Coffee available, as well as Tea.

The food menu comprises of a unique take on your normal breakfast dishes – there are a variety of combinations that are served with eggs that you wouldn’t usually see such as Chilli Scrambled Eggs with Air Dried Flinders Island Wallaby or Tataki Ocean Trout with Raw Kale, Seaweed Salad and Poached Eggs. The famous hotcakes – that are served in Top Paddock – have made their place here on The Kettle Black menu. There is also Polenta Porridge, Fruit Toast, Muesli and House-Made Coconut Yoghurt. More food is available that strikes me as a lunch offering, however this isn’t stated – items like Kingfish with Potato Crisps, Robbins Island Wagyu Skirt Steak served on the Kettle Black Bun, Mixed Beans, Burrata and the famously known King Island Crayfish Roll.

Even during a late lunch hour – there was still a list of people wanting a table. I had a wait time of about 10-12 minutes. You don’t really feel the wait time as there is a lot that too look at and observe or even order a takeaway coffee from the coffee cart. I was seated at the marble bar, perched on a stool that allowed me to observe the coffees as they were cranked out. I ordered a latte whilst deciding on what I should eat.

The latte arrived shortly after and was delicious! It is definitely one of the best coffees I have had this year (refer to my Coffee page for their rating at https://thegrazingpanda.wordpress.com/coffee-worlds-best-pick-me-up/). The coffee was strong with notes of caramel mixed together with floral and a hint of citrus at the end. The after taste was creamy and memorable. I would happily make the trek from work on the tram just to have this coffee.

After much consideration I decided to order the King Island Crayfish in an Ash Roll with Native Coastal Spinach, Lime & Yuzu Mayonnaise. The Crayfish Roll comes served on a heavy stone curved square plate, with a lime wedge placed next to it. It is visually stunning especially against the grey backdrop of the stone. The ash roll is clearly evident together with the fresh smell of crayfish emanating through preparing your taste-buds. The green and purple of the native coastal spinach as well as the addition of the yellow flowers brings the whole dish together.
The bun was soft, warm and delicious. The crayfish was oozing freshness and flavour and was perfectly poached. The mayonnaise was tangy and full of all the right flavours, which brought the whole dish together, however I would have liked more mayonnaise in my bun. Overall, the dish was good but I wasn’t blown away as I had expected to be from all the rave reviews of the crayfish bun – it almost felt like an extra ingredient was needed to add more depth and flavour.

I also decided I needed to end on something sweet – so I ordered the House-made Coconut Yoghurt with Gluten-Free Grains, Seeds & Nuts, Toorak Station Prickly Pear, Rhubarb, Citrus Powders, Fruits and Flowers. The presentation of this dish was beautiful – too beautiful to the point that a part of me didn’t want to touch it – and reminded me of a flower garden bed. Served on a glossy black plate which allowed the white coconut yoghurt to really shine through and topped with the spectacular bright colours of the watermelon, strawberry, blueberries and assorted flowers, finished with citrus powders. The yoghurt was smooth, creamy and the perfect balance of the coconut flavours flowing through. I loved that the grains were hidden under the fruit – it made for a great surprise with every mouthful. The components of the dish worked extremely well together and the mix of flavours were tasty. My only criticism would be that the watermelon didn’t have the crunch and freshness I expected.

The staff are super friendly and accommodating in any way they can. The Kettle Black is one of those places that you will find yourself coming back to and when people ask me for a brunch place that I would recommend – this is the first place I tell them.

The Kettle Black exudes class, style and swank all without the attitude and pretense. The venue is delightful and a visual spectacle that is must see yet the atmosphere remains relaxed, lively and fun. The menu has been carefully designed and the dishes will get your taste buds pumping. The presentation is excellent and the coffee top notch. Come and see for yourself.

Rating : 3.5 Pandas
Price: $$
Menu – Refer to pictures above
Fullness: 100%
Atmosphere / Ambience: Breathtaking and Spectacular Venue – with a relaxed, carefree, lively and fun atmosphere. Definitely one to bring people from overseas or interstate – anyone really!
Service: Fantastic – Friendly, accommodating and welcoming
Online Booking: No
Restaurant Details and Location:
http://thekettleblack.com.au/
50 Albert Road, South Melbourne
Tel No: 9088 0721

Opening Hours:
Monday to Friday: 7:00am – 4:00pm
Saturday & Sunday: 8:00am – 4:00pm

Facebook: https://www.facebook.com/pages/The-Kettle-Black/707633809303415
Twitter: @kettleblackcafe
Instagram: kettleblackcafe

Menulog Competition – ENTER NOW!

Thanks to the generosity of Menulog, I have two $10 voucher to giveaway to two lucky Grazing Panda readers to put towards their very own Menulog dining experience.

You can use the following link  http://www.menulog.com.au/browse/melbourne-vic to visit Melbourne restaurants to order Online.

You can refer to my blogpost with regards to Menulog here – https://thegrazingpanda.wordpress.com/2014/05/26/menulog-making-ordering-simpler/

Please share the love! If you know someone who would love to win this prize, let them know about this giveaway by spreading the word using the social media buttons at the end of this post.

Entry is easy. Just follow the prompts using the Rafflecopter App below. (App may take a few seconds to load.)

Please note: There are entry requirements  which are mandatory so be sure to follow the easy steps to ensure all of your entries count.

All winning entries drawn are screened to ensure they conform to these requirements and those that do not will be disqualified.

Terms and Conditions are as follows:

-Entry is open to residents of Australia only.

-The winner will be notified via email and given 48 hours to respond.

-If no response in this time, a new winner will be drawn.

-Total prize pool is valued at 2 x $10 and is to be used with a local Menulog restaurant of the winner’s choosing (where valid) and cannot be redeemed for cash.

-The winner’s details may be forwarded to Menulog for prize distribution.

-A voucher code will be emailed to the winner as supplied by Menulog and will be valid for 2 months from the date of issue.

-The voucher code will be valid for delivery only and payments via credit card.

-The voucher is valid for one use only.

-Grazing Panda is not liable or responsible in any way or form for prizes that are subsequently not delivered by a third party or arrive damaged or late.

-Judge’s decision is final.

Good luck!

To enter Please click the link below and follow the prompts:

a Rafflecopter giveaway

Menulog – Making Ordering Simpler!

I was invited by Menulog to try their online takeaway feature in order to show the ease and convenience of using this service. For those of you who haven’t heard of Menulog they are NO 1 for online Takeaway in Australia and through their website you have the ability to Order food online at over 3500 restaurants around Australia. There are also special offers and discounts that are offered to you when you make an order – for example the restaurant that you are ordering from could have a special deal. For first time users of Menulog as well – there is 10% off on your first order. There is no sign up fee at all and the site is free to use.

The Menulog site is extremely easy to use and navigate as well. To begin with you can either enter in the suburb or postcode where you live in (or where you want the order to be delivered) – it will then bring up a list of restaurants in and around that area for you to choose from. On the left hand side there is a criteria bar, where you can refine your search – for example to search by cuisine, specials or even particular dishes.

When you are looking at the list of restaurants – there are different columns which offer information such as other users reviews of the place, the minimum order spend, the rating of the restaurant as well as any promotions that restaurant is offering. Once you find the restaurant you want – you simply click on the name and it will bring you to the menu of the restaurant. From here it is simply a matter of selecting the dishes you want. Depending on the dish there will be options that come up when you pick a particular dish – for example if you order a half /half pizza – there is a chance to select which two toppings you want for that pizza, or if you are ordering spring rolls – you get to select which filling you want such as vegetarian, seafood or meat. When you select you r first dish, Menulog will prompt you with the date and time that you want your order delivered. You can change this time and date later once you have completed your order as well.

When you have finished selecting all the dishes you want – you click on the PLACE ORDER button. This will take you to a page where you enter in your delivery address details (and here you can change the time and date of your order as well). It is also worth noting – if you find that you are short by a small amount (such as 10 cents to $1) from meeting the minimum order, when you select the PLACE ORDER button, an option will come up saying that you have not met the minimum order amount and you can go back and either add another dish or simply add the amount missing to the order – this is what I did as I needed 20cents more to make the minimum order cost. You can also add any comments you want to about your order or any delivery instructions required as well in the next page. They also give you an order number in order to track your order.

Menulog offers a FREE SMS confirmation service of your order as well, so you will need to enter in a mobile number for this. They send you an SMS telling you that your order has been confirmed and the time of delivery, and also gives you the restaurants number if any changes need to be made. It really is an efficient service that works quite seamlessly.

In addition to the SMS I received a phone call from Menulog around 3 hrs before my delivery time to confirm that I still wanted my order and the time which I wanted it as well. Now that’s service.

I placed an order with Kreate Noodle Bar in Lower Templestowe ( http://www.menulog.com.au/takeaway/templestowe-lower). I orderd a Seafood Spring rolls, Seafood Curry Laksa and Seafood PadThai. The delivery time was 7pm to my house – and they arrived around 6:50pm. Efficient! All the items of food ordered were there. The curry laksa even had the soup separate to the rest of the components which was good idea. The serving sizes were actually quite large, and could definitely feed more than one person! The food was very tasty and spicy and I would definitely order from them again.

The Menulog service is efficient, easy, timely and very convenient – especially for those rainy days when you don’t want to leave the house, or just don’t feel like cooking. I mean what beats ordering food from a selection of great restaurants and having it delivered right to your doorstep. If you haven’t tried out the service I would highly recommend them. You can also subscribe with Menulog to receive a newsletter which has Menulog specials and important updates – or follow them on Facebook and Twitter. Definitely 5 Pandas for service!

Check Menulog at http://www.menulog.com.au/

Facebook: https://www.facebook.com/Menulog.com.au
Twitter: https://twitter.com/Menulog

Who I ordered from:
Kreate Noodle Bar
9/325 Manningham Rd, Lower Templestowe
Tel No: 9852 4495